Program Advisor

Posting Details
Posting Details
Job #
040241
Department Code
31301-0097
Department
D'Aniello Institute for Veterans and Military Families (IVMF)
Job Title
Program Advisor
Location
Syracuse, NY
Pay Range
$55,500 - $57,500
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level
S4
FLSA Status
Exempt
Hours
Standard University business hours
8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Full-time
Campus
Syracuse, NY
Unionized Position Code
Not Applicable
Job Description
The IVMF Advisor will effectively support and coordinate advising and participant success strategies for online and/or installation program participants in non-credit online coursework. This position will provide support, coordination, and programmatic advising through telephone, email, and video chat to veterans, service members, and their families; will respond to requests for assistance related to coursework completion and certification exam preparation, employment, and other IVMF programs and services opportunities; and maintain appropriate documentation of online participant success efforts. The position is necessary to be able to provide a holistic and exceptional participant experience, aligning with the scale of the IVMF's training and certification programs. The Advisors are accountable for advising and supporting all assigned advisees seeking career advice while acting as a mentor in all aspects of the program. Advisors are responsible for all administrative functions for Advising Services and will propose ideas for additional resources and process improvements; further, Advisors support program leadership, as necessary.
Qualifications

• Bachelor's degree or equivalent professional career or advising experience and/or human resources recruiting or training development experience in the information technology, HR, or Project Management fields.
• Prior service in the United States military preferred.
• Experience in military skill assessment and the translation of military experience into
  corporate skill sets.
• Strong customer service background preferred.
• Familiarity with online learning technology a plus.
• Proven ability to collect information, maintain discretion, and provide holistic and coordinated support strategies.
• Ability to work independently as well as collaboratively, and to foster the success of others.
• Knowledge of industry certification requirements.
• Ability to actively listen, independently problem solve, and effectively communicate with program participants, colleagues, and the broader university community.
• Ability to work with a diverse student population.

Job Specific Qualifications

• Excellent computer skills (Microsoft Office Suite).
• Understanding of learning management systems and customer relationship management software preferred.
• Organization, planning and project management experience.
• Ability to work on a cross-functional team.
• Ability to remain flexible under shifting priorities.

Responsibilities

• Provide program advising and support to veterans, service members, and their families who are enrolled and participating in IVMF programs concerning completion requirements and industry certification funding.
• Develop and implement online participant success, advising, and retention strategies through proactive, reactive, comprehensive, exceptional, and coordinated support efforts.
• Independently manage a caseload of online and installation program participants and serve as their primary point of contact after program launch.
• Disseminate advising, university, and military-connected resource information to participants, including industry certification resources and opportunities for additional external support.
• Conduct skill assessments and create individual development plans based on assessment outcomes.
• Provide encouragement to advisees through consistent communication, routinely monitoring progress throughout the duration of the program.
• Independently assess critical situations and determine when escalation is required.
• Provide appropriate support and referral for participants who are struggling to complete requirements and need additional assistance.
• Deliver comprehensive and strategic career services support to advisees by helping to develop and formulate job search strategies, reviewing resumes, coaching on interviews, and matching candidates with appropriate job opportunities.
• Monitor advisees progress and provide regular data on program progress and participation to program leadership.
• Monitor and complete online documentation throughout the certification process to guarantee all course requirements are met. Work to collect program employment related outcome data.
• Assist the User Experience Manager to ensure continuous improvement of the program and curriculum content validity based on advisees' experiences and feedback.
• Provide quality assurance checks and assessments by regularly cross- checking curriculum offerings with industry developments and standards.
• Work with University administration and staff, IVMF staff and veteran community and service organizations to ensure strong communication is maintained and the individual needs, progress, and achievements of each advisee are recognized and responded to appropriately.

Physical Requirements
Tools/Equipment
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
Quick Link
https://www.sujobopps.com/postings/101810
Job Posting Date
10/05/2023
Application Deadline
Full Consideration By
Job Category
Staff
Message to Applicants