Professional Services Specialist II - IV Solutions (Remote)

Overview

Omnicell Professional Services, Consulting Services Specialist II

Most of your time will be spent with our customers helping guide pharmacy automation and improve business outcomes while working in parallel with cross-functional teams. We will look to you to provide experiences that compel our customers to partner with us. You will advise customers on workflows that optimize medication management to create safety and more efficient ways to manage medications across all care settings.

Your key responsibilities

• Intermediate understanding of Omnicell’s products and solutions, advising customers, and resolving technical issues affecting usability.
• Lead design conversations with our customersto optimize the implementation and partnering with our customers to achieve desired outcomes.
• Represent Professional Services on-site with customers in the healthcare setting.
• Responsible for small scale end-to-end implementations for multi-product and solutions while working autonomously with minimum supervision either onsite or remote.
• Facilitate in person and virtual meetingseffectively.
• Perform end user support and guidance duringimplementation while on-sitewith customers in the healthcare setting.
• Execute the build and testing tasks within project plans to meet defined scope and milestones for project deployment.
• Utilize previous experience to handle multiple tasks and priorities while providing quality results.
• Responsible for resolution of issues and identification of potential risks (people and technology) that could impact customer relationship and project timelines.
• Communicate project issues and risks appropriately following escalation procedures.
• Required to professionally document all work performed and submit accurate time entry for client utilization metric.
• Provide knowledge and experience to configure Omnicell’s products based on customer’s workflows to deliver high value and improve medication management and patient safety.
• Contribute to customer satisfaction and success of project implementations collectively with the project management and technical services team.
• Capable of working with our customers to be care providers most trusted partner while helping clinicians optimize workflows and medication management.

Required knowledge and skills

• Excellent written and verbal communication skills, comfort leading conversations with audiences of all levels.
• Ability to work within defined scope and milestones for project deployment.
• Actively listening to customers’ needs to design solutions and partnering to deliver the desired outcomes.
• Mentoring peers and bringing others along.
• Familiarity with applications of technology withina cloud-based platformand delivering solutions as a service.
• Solutions Oriented – willingto roll up their sleeves,identify a problemand come to the team with a solution.

To qualify for the role

• Strong communication and interpersonal skills.
• Highly self-motivated and solutions-oriented individual working autonomously with minimal supervision.
• Possess a wide knowledge of Omnicell products, configurations, workflows and understands impact to customer outcomes.
• Understanding of implementation methodologies and technical systems configuration.
• Curious – Always searching for the ‘why.’
• Life-long learner continuously thriving in a fast-paced innovative technology company.
• Working knowledge of Microsoft Office applications including Microsoft Outlook, Word, PowerPoint, and Excel.
• May require product specific certification for FDA approved products or knowledge of healthcare regulations, when handling specialized products.
• Omnicell internal candidates’ completion of department specific trainings and mentoring.
• Comfortable leading change and influencing others to move towards a common vision or goal
• Experience using technology while compounding sterile products highly preferred.
• Certified Compounded Sterile Preparation Technician (CSPT) highly preferred.

Education and Experience

Minimum 3 years’ experience in healthcare setting w/ Associates Degree or Professional Healthcare Certification

OR

BA/BS in Healthcare, Project management, Business Admin, Finance, or MIS

And

A minimum of two years of experience leading healthcare solution implementations or if internal, must meet the qualifications

Working Conditions

• Must be able to travel 100%.
• Must be able to lift/push heavy equipment and have good dexterity for doing routine configuration tasks.

About Us

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so that they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-of-the-box thinking that only a diverse, well-rounded workforce can bring.
Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients - one where medication errors are a thing of the past. You'll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.