Production Support - Global Market Operations Technology

Genesis10 is currently seeking a Production Support Specialist with our client in the financial industry in their Chicago, IL and Kennesaw, GA locations. This is a 12 + month contract position.
Responsibilities:

• As part of the IT Production Support team, will provide front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
• Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
• Communicates with line of business and management the overall status and health of the application
• Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
• Performs troubleshooting, analysis, research and resolution using advanced query and programming skills
• Conducts root cause analysis
• Works closely with Technology Infrastructure Teams, Development and Testing Teams in supporting Integrated/Independent releases, software/hardware upgrades, server upgrades, etc.
• Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to client customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
• Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration
• Participates in DR and Resiliency

Requirements:

• B.E./B.Tech/MCA/BSc./MSc. degree; more than 6 years of Production Support experience
• Proven expertise in Linux/Unix, Shell and Perl Scripting, SQL, Oracle, SQL server, Sybase
• Python, Geneos ITRS, Autosys
• Provide generic solutions and avoid re-occurring of incidents.
• Exposure to Back and Front Office Operations in investment banking environment
• Able to contribute to automation, causal analysis and develop shared/common solutions
• Candidate must be good in working as an L2 application support team member
• Be a team player and demonstrate ability to communicate effectively with both technical and non-technical individuals
• Self-starter, motivated, innovative, capable of, providing technical solutions

Desired Skills:

• Able to support users on complex technical issues, data issues, problems related to supported app
• ITIL certification
• Exhibit a strong sense of teamwork and inclusiveness
• Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement
• Adaptability and ability to work under pressure
• Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev and Infrastructure Releases
• Excellent communication skills
• Demonstrate ability to communicate effectively with both technical and non-technical individuals
• Understanding in depth the business processes supported by the system
• Able to monitor the scheduling jobs and ensure proper action in case if issues or failures
• Able to maintain documentation and knowledge repository

Pay Range: $46.34-$58.34
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.