Production Support Analyst Ii

Why CIG?

At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career!

CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.

Why choose CIGs Information Technology Team?

Part of the Information Services department at CIG, the Information Technology (IT) organization delivers all internal and external technology solutions at CIG. This is your opportunity to join a fast-paced teamdedicated to delivering a high-quality technology experience to employees, agents, and policyholders.

Find out more about what it means to be in Production Support at CIG HERE!

Benefits

• Accrue eighteen days of Paid Time Off during your first year
• Up to eighty-seven percent of benefits covered by CIG for you and your family members
  • Medical, dental, vision plans
• One hundred percent covered plans
  • Basic Life & AD&D
  • Employee Assistance
  • Leave Management
  • Long Term Disability
  • Short Term Disability (Outside of CA)
• Voluntary benefit offerings
  • Short-term (CA only)
  • Voluntary Life AD&D self, spouse and child plans
  • Flexible Spending
  • Health Savings (HSA)
  • Hospital Indemnity
  • Accidental Injury
• Nine paid holidays, plus two floating holidays
• Above and Beyond Reward Recognition Program
  • Kudos & Shout Out Points Program
  • Quarterly Above and Beyond Bonus Program
  • Annual Above and Beyond Bonus Program
• Competitive compensation
  • Base compensation
  • Salary Management Spot Bonuses
  • Annual Incentive/Profit sharing program, potential payout annually based on company results.
• Discount partnerships
  • Gym memberships, travel, shopping, restaurants, theme parks, and more
• Insurance Educational reimbursement and bonus programs
• Employee Referral Bonus Program
• You have a voice! You are encouraged to share your voice through multiple channels, get involved with our Employee Experience and DEI committees to drive and continue the health and wellbeing of our organization for everyone.
• Home and Auto Insurance Discount Program.
• Paid Volunteer Time Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
• Retirement savings benefit (401k and Roth + match)
• Wellness and mental health incentive programs
  • Wellness platform, tools, and events
  • Health Savings Account match

Work Environment

The Production Support Analyst II position is a hybrid eligible role from our Monterey, CA office.

Overview

Production Support Analyst 2 is a junior level support position on the Tier 2 team. You will be responsible for ensuring timely resolution of access and service request tickets for all departments at CIG. Working with senior Support Analysts, you will assist in resolving incident and high-level tech support issues escalated from the Tier 1 team as needed

Responsibilities

• Provide end user technical and functional support for internal and third-party applications.

• supporting and maintaining the companys Jira Software and Jira Service Desk instances, configuring projects, workflows, and permissions, and providing support to Jira Software users

  • preferred knowledge of agile methodologies and project management principle

• Provide desktop support, maintenance and provisioning for equipment, installed applications, operating systems and peripherals.

• Set up and maintain end user access profiles to CIG applications, networks and systems.

• Maintain hardware, software and account access provisioning tools.

• Troubleshoot, resolve and/or escalate complex application and infrastructure issues to Tier 3 teams.

• Provide executive level support to the CIG Leadership Team.

Requirements

• 2-3 year of IT support experience

• College level degree or comparable certificates and education.

• Jira Administrator Certifications (ex: ACP-620 or ACP-420) preferred or comparable experience with similar Service applications.

Salary Range: $47,622 - $78,576

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.