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Form of workPSR Associates, Inc. is an IT consulting firm specializing in Staffing and Recruiting Services. People.
Solutions. Results. Founded in 2003, PSR Associates, Inc.
is headquartered in Atlanta, GA, with additional offices in Tampa, FL; Washington, D.C.; Charlotte, NC; Austin, TX; and Irvine, CA. Trusted, connected, experienced and fast, PSR Associates delivers the right talent to help leading companies perform at their best.Prod Support Analyst Position DescriptionWe are seeking a Prod Support Analyst to join our team. The selected candidate will work a hybrid schedule consisting of two (2) days each week onsite in Lansing, MI and three (3) days remotely.
Summary: Prod Support Analyst activities broadly include : Provides senior level Production Support of Tier II applications, databases and/or systems.Provide technical support for several applications in the SDLC and troubleshoots issues.Ability to diagnose problems, define and co-ordinate the implementation of solutions individually.Ability to write, modify, and execute SQL queries for Oracle and SQL ServerKnowledge of Salesforce and Middleware solutionsInterfacing with Application Developers to communicate issues and suggest remediation.Excellent oral and written communications skills along with strong documentation skillsResolve Incident Management issues from triage through to resolution.Managing the running of daily batch processing and scheduled production activitiesRequired skills: Excellent communication skillsSalesforce CRM, APEX design knowledgeIBM Middleware knowledge Data Power, ACE, OpenShift React Experience with development and testing of enterprise-level software architecture Experience with query languages such as Oracle PL/SQL Experience developing/optimization of query language scripts. Experience with common data fix procedure Experience/understanding of agile process and its roles. Experience using large scale version control, build and PMO tools (DevOps, etc.) Strong software analytic skills/experience Experience in training/mentoring a junior developer is a plus.
Experience/understanding of healthcare industry is a plus.
