Product Support Analyst

Our client is looking for a Product Support Analyst.

Note:Candidates MUST be local or relocate from day of acceptance at their own expense. Will need to be onsite starting day 1 for hybrid work schedule. NO REMOTE ONLY OPTION.

Contract: 1 year

Tasks

• Provide senior level production support of Tier II applications, databases and/or systems
• Provide technical support for several applications in the SDLC and troubleshoots issues
• Ability to diagnose problems, define and co-ordinate the implementation of solutions individually
• Ability to write, modify, and execute SQL queries for Oracle and SQL Server
• Knowledge of Salesforce and Middleware solutions
• Interfacing with Application Developers to communicate issues and suggest remediation
• Resolve Incident Management issues from triage through to resolution
• Managing the running of daily batch processing and scheduled production activities

Knowledge, Skills and Abilities Required:

• Excellent communication skills along with strong documentation skills
• Strong software analytic skills/experience

Skills Required:

• Experience using large scale version control, build and PMO tools (DevOps, etc.)
• Experience with Salesforce CRM
• APEX design knowledge
• Ability to write, modify, and execute SQL queries for Oracle and SQL Server
• IBM Middleware knowledge Data Power
• ACE Knowledge
• OpenShift React Knowledge
• Experience with development and testing of enterprise-level software architecture
• Experience with query languages such as Oracle PL/SQL
• Experience developing/optimization of query language scripts
• Experience with common data fix procedure
• Experience/understanding of agile process and its roles

Skills Desired – A plus to have:

• Experience in training/mentoring a junior developer
• Experience/understanding of healthcare industry