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The Production Manager Lead II role reports to the Director, Production and is responsible for and ensures Production meets our internal and client goals.
In this role you will be primarily responsible for analyzing and planning the day-to-day production and coordination crucial to maintaining and exceeding our client production goals and quality and ensuring all key performance indicators are on track for achieving client goals and objectives through the most efficient use of resources.
You will have the opportunity to work closely with all production team members and across multiple departments and teams within operations, including Client Success, Member Engagement, Credentialing, Recruiting, and Ancillary services to ensure the successful execution of our client commitments. You will also operate in a dynamic environment and must effectively use data to determine strengths and opportunities for improvement in operations.
What will you do?
- Provide oversight and direction to your team of directs in the operating unit in accordance with the organization's policies and procedures.
- Research, track, monitor, and control membership levels in the assigned territories to meet and exceed our client commitments, goals, and expectations
- Develop and help implement production plans for assigned clients, partnering with Customer Success
- Work with the Operations team to understand and establish client goals and develop and implement provider plans for meeting those goals
- Forecasting staffing needs in the assigned regions and making recommendations, partnering with Recruiting
- Create, maintain, and present reports to the leadership team to effectively communicate trends and the status of current tasks
- Communicate key insights and findings to Operations team leadership
- Actively communicate with Customer Success regarding overall Production trends and client-specific metrics
- Monitor performance KPIs of assigned health plan partners, including production and client comps, to accurately represent production progress and inform strategy
- Respond promptly to inquiries from Client Success, Network Operations, Network Services, and team members
- Ability to consolidate complex analyses into simple, consumable content Focus on driving change through data
We are looking for someone with:
- 5 or more years of relevant experience managing and handling national level clients
- Bachelor's Degree in related discipline. An equivalent combination of training and experience may be considered instead of a formal degree
- Demonstrated experience in presenting and/or public speaking
- Proficient experience working within Excel is required - a timed Excel test will be part of the interview process
- Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities
- Ability to deal with ambiguity and adapt to changing business conditions
Some preferred experience and attributes include:
- Experience using Snowflake and/or PowerBI
- Experience/Training in Project Management
- Healthcare experience and background preferred
The base salary hiring range for this position is $74,700 to $130,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.
About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify's intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we're driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.
Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.
We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
