Production Intelligence Analyst

JOB TITLE:

Prod Intelligence Analyst

REPORTING TO LEVEL:

Manager/Supervisor

JOB CODE:

141387

SPAN OF CONTROL:

Individual Contributor

JOB FAMILY:

Production_Optimization

WORK ARRANGEMENT:

Hybrid

JOB FAMILY GROUP:

Optimization

TRAVEL REQUIREMENTS:

Yes – 1-20%

FLSA STATUS:

Exempt

JOB SUMMARY:

The role of a Production Intelligence Analyst involves taking on an independent position in analyzing, designing, and implementing software solutions to tackle intricate business challenges. Working in collaboration with stakeholders from different departments, this role leads efforts to gather requirements, develop detailed system specifications, and maintain close collaboration with development teams for precise implementation. Additionally, it plays a pivotal role in system testing, ensuring quality assurance, and providing user training. The experience and expertise in this position contribute to the generation of innovative insights and solutions, thereby significantly enhancing the efficiency and effectiveness of our systems.

ESSENTIAL FUNCTIONS:

Technical documentation

User support troubleshooting and resolution

Development and execution of test plans

Data analysis

System design

Development and maintenance of training materials

JOB DUTIES/RESPONSIBILITIES:

• Collaborate with business stakeholders to understand their needs and gather detailed requirements for new systems or enhancements to existing ones.

• Analyze gathered requirements and translate them into clear and comprehensive technical specifications and documentation.

• Design and model system components, including data structures, process flows, and user interfaces, ensuring alignment with business requirements.

• Work closely with software developers and engineers to provide guidance during the development process. Clarify requirements, address questions, and ensure the final product meets specifications.

• Develop and execute test plans to validate system functionality and identify any defects.

• Assist end-users in understanding system functionality, troubleshoot issues, and provide technical support as needed.

• Monitor system performance, identify issues, and collaborate with relevant teams to implement fixes and updates.

• Create and maintain accurate and up-to-date documentation, including user manuals, technical guides, and process documentation.

• Develop training materials and conduct training sessions for end-users to ensure effective system utilization.

• Work closely with cross-functional teams, including developers, business analysts, and project managers, to ensure successful project outcomes.

• Investigate and resolve system-related problems, identifying root causes and proposing solutions.

• Stay informed about technology trends and best practices. Suggest enhancements to existing systems to optimize performance and user experience.

EDUCATION:

DEGREE/DIPLOMA

AREA OF STUDY

REQUIRED/PREFERRED

BA/BS

Business, Statistics, Finance, Mathematics, Computer Science, Economics, Data Science, or related field

Preferred

LICENSES AND CERTIFICATIONS:

N/A

EXPERIENCE:

MINIMUM EXPERIENCE

AREA OF EXPERTISE

REQUIRED/PREFERRED

2+ years

Project Management, Data Analytics

Preferred

KNOWLEDGE, SKILLS, & ABILITIES:

COMPETENCIES:

• Collaboration: Partner on projects and initiatives with others across the network.
• Efficiency: Works efficiently and can prioritize multiple projects in a fast-paced environment.
• Analysis/Reasoning: Examines data to draw conclusions and solve problems.
• Detail Oriented: Focus on details and pursues quality in accomplishing tasks.
• Business operations: scoping process, statements of work, staffing projects, growing individual accounts, driving new business, and pitching our capabilities.

ADDITIONAL INFORMATION FOR SPECIALTY FUNCTIONS:

Choose an item.

OTHER INFORMATION:

STATEMENT OF UNDERSTANDING:

This Job Description is not a contract of employment but serves as a reference for your mutual understanding of the terms and conditions associated with the position.

Your role may vary from this description, and you may be asked to perform other duties or have additional responsibilities outside of what’s outlined above. If you think that there are elements of this job description that are inaccurate, please speak with your manager and/or HR Partner.

There are three types of Employee Work Arrangements that classify where a person conducts work: In-Office, Hybrid, and Fully Remote. The amount of time an employee spends working virtually versus in person is dictated by their work arrangement classification, the demands of the role, the needs of the agency and their team, and a person’s performance.

This job description is not intended to include modifications consistent with providing a Reasonable Accommodation.