Product Specialist (7824)

Location: Hybrid (Work from home) - Monday & Friday

Position Type: Full-Time

Job Description:

We are looking for a motivated and detail-oriented professional to join our team as a Product Specialist. This is a remote position, allowing you to work from home on Mondays and Fridays, providing an ideal work-life balance.

Job Responsibilities:

· Monitor and manage the ticketing system, responding to customer inquiries, resolving problems, and conducting necessary research to provide efficient solutions.

· Be prepared to handle varying numbers of tickets on different days, ensuring timely and accurate responses.

· Assist in supporting our clients' needs, addressing their concerns, and ensuring a high level of customer satisfaction.

· This role is strictly focused on account management and support, ensuring customer retention and building strong client relationships.

· Maintain clear and professional communication with clients, both in written and verbal interactions.

· Maintain accurate records and update information in the company's database with a high level of precision.

· Be open to starting at an entry-level position, as there is excellent room for growth and promotion within the company.

Qualifications:

· Excellent communication skills, both written and verbal.

· Strong data entry and accuracy skills.

· Motivated, self-driven, and willing to learn.

· Ability to handle a variable workload, adapt to different challenges, and work well under pressure.

· High attention to detail and a commitment to delivering top-quality service to clients.