Product Manager - Remote

The Product Manager will lead the execution of new product and feature development from the idea stage, in conjunction with the Product Leader, to launch. While focused on leading development execution based on roadmap or other initiatives for a given product line, the Product Manager must represent the goals and business needs of any development initiative and therefore be abreast of customer and market needs. They will act as the liaison between different stakeholders and the Development team to create a solution, including writing user stories and acceptance criteria to support the development of the product. The Product Manager is ultimately responsible for product functionality and usability and driving a cross-functional team able to deliver high-quality products that meet the needs of the market.

Responsibilities:

• Collaborate with the Product Manager and technical leadership to understand business objectives, product vision and strategy.
• Meet with current and potential customers to understand their business objectives and demonstrate new product features.
• Write requirements documents for large scale features and present to internal governance committees to solicit feedback.
• Collaborate with User Interface developers to develop wireframes and mock-ups of desired features.
• Decompose features into documented user stories explaining the desired functionality and acceptance criteria.
• Implement project management and best practices for your team - driving accountability, visibility and high levels of outcomes.
• Lead the internal demonstrations of new product features, focusing on the value to the customer, to the organization.
• Ensure organizational understanding of product roadmap via consistent communication within multiple governance committees and organization- e demonstrations.
• Assist with the development of documented release notes for customer consumption.
• Track key project milestones, mitigate roadblocks, and communicate adjustments to the roadmap.
• Perform quality reviews to verify the developed functionality meets the defined user value and acceptance criteria.
• Facilitate defect management process from triage to delivery in collaboration with Development, Client Services, Product Management and Quality Assurance.
• Understand user experience theory and ensure adherence within application by providing guidance to the Design Team.
• Partner with the Product Leader to create solutions based on research and high-level requirements and ensure defined user stories are reflected in the technical design and development.
• Provide product subject matter expertise of the industry and product to the development team, Client Services and project stakeholders.
• Multi-task, prioritize, and be ready to wear multiple hats.
• Additional duties as assigned to you by your manager.

Skills/Education/Experience:

• 3+ Years of Product Management Experience at a SaaS organization
• 2+ years’ experience writing User Stories and Acceptance Criteria.
• Bachelor’s degree in Computer Science, Business, or related field preferred, or an equivalent combination of education and experience.
• Experience developing and performing product discovery process, including working directly with customers
• Ability to work within an Agile environment
• Experience creating Product Positioning statements and developing go to market plans
• Insurance/Healthcare knowledge preferred
• Experience managing others preferred
• Excellent written, oral, interpersonal, and presentational skills.
• Ability to absorb new ideas and concepts quickly.
• Experience using issue tracking tools to manage the release process (e.g. Azure DevOps, Jira, Confluence, etc.).
• Ability to travel to client sites from time to time (5-10%).
• Experience working on SaaS product is preferred.
• Experience managing others preferred.
• Insurance/Healthcare knowledge preferred.

Additional Preferred Qualifications:

Initiative

• Don’t wait for directions, find your way.
• Courage to make mistakes – and learn from them.
• Drive to improve your surroundings.

Problem Solving

• Solve complex business problems using technology, process improvements or other means.
• Identify the root cause of the issue.
• Identify and work to resolve obstacles.
• Acquire the technical knowledge necessary to complete your task.

Critical Thinking

• Understand the pros and cons between multiple ideas and advocate for the one you believe in.
• Find patterns in data.
• Work in Ambiguity.
• Find a way through the fog of the unknown.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.