Address
Form of workFrom the beginning, Starbucks set out to be a different kind of company-one that not only celebrated coffee and its rich tradition, but that also offered its customers a sense of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
The Marketer Experience product management team's mission is to position Starbucks as an industry leader in modern digital marketing, by aligning our marketing technology capabilities to marketing strategy. We lead the way with curiosity and clear intent, for our marketing partners to deliver best-in-class experiences to our customers.
The product manager in this position takes responsibility for the strategic value and performance of the marketing technology tools that power the Starbucks menu that appears in our stores and in our customers' hands on their mobile devices. You will combine your expertise in marketing technology with understanding of our business to design and deliver solutions that grow our business and amplify human connections. We're seeking strategic, pragmatic, creative digital product leaders with a successful track record of launching and improving the right experiences to solve the right problems, with analytical rigor and experience testing, measuring, and iterating to deliver the best business value.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
• Collaborate with marketing stakeholders to define business goals and success metrics.
• Align solutions with technology strategy, maximizing continuous improvement and reducing total costs of ownership.
• Develop and use OKRs to ensure work aligns with business outcomes.
• Own a product roadmap focused on clear business value for each release.
• Create user stories/requirements, prioritize backlog, and lead stakeholder engagement
• Collaborate with cross-functional teams and at multiple job levels to drive successful engagements.
• Manage tradeoffs on scope, resources, and timelines for small to medium-sized feature sets.
• Successfully deliver enhancements and new features to achieve business goals.
• Craft product update communications independently, from release announcements to executive content.
• Use up to date knowledge of new technology capabilities to recommend and plan innovative solutions.
• Build strong relationships with key stakeholders and cross functional teams to lead through decisions quickly.
Basic Qualifications
• Bachelor's degree in business, computer science, information technology, or relevant field
• Demonstrated ability to use business and technical data to inform product planning and prioritization (4 years)
• Demonstrated ability to work with design and engineering to plan and deliver technology solutions supporting the customer experience (4 years)
• Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs in a fast-paced, changing environment with variety of stakeholders (4 years)
• 4+ years of retail industry experience in marketing technology, with a record of successfully delivering complex solution
Preferred Qualifications
• Experience delivering solutions marketing organizations in B2C companies, preferably in the retail or QSR industry
• Results-oriented, with the ability to analyze data to inform product decisions. Measurement obsessed.
• Strong knowledge of agile development practices, methodologies, and tool
• Technical knowledge in complex enterprise systems (both in-house and off the shelf) supporting customer-facing experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.
