Product Manager-Epic Ambulatory - 3795

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world.

Join our award-winning IT organization! We offer strong benefits, generous time off and a very competitive 403B contribution.

Our Epic Ambulatory Surgical team is seeking an Epic AmbulatoryProduct Manager to manage the IT team that supports our clinical departments on the design, delivery, and support of IT solutions. The Product Manager manages a team of analysts and performs stakeholder management, issue management, and project management. The Ambulatory Surgical team owns and supports Epic Wisdom (Dental), Epic Bones (Orthopedics), Epic Phoenix (Transplants) along with the Ambulatory Surgical specialist such as General Surgery, Vascular Surgery and Plastic Surgery.

*Montefiore requires employees to reside in NY, NJ, CT, or PA, to be available to work in office as required, and to be vaccinated, including for Flu and COVID.

RESPONSIBILITIES:

• Manage a team of professionals engaged in providing support for Ambulatory systems
• Plan the work, delegate effectively and follow up with staff, providing support and guidance.
• Responsible for resource allocation, managing assignments, and overseeing work for new implementations (new system roll-out or new functionality) and maintenance/support of products.
• Evaluate the team and its members’ level of performance, to provide performance management and establish the delivery of top tier services and products to the client.
• Mentor and identify training needs for team members, ensuring professional development and superior technical expertise.
• Responsible for staffing decisions and promotion of team members.
• Oversee and manage projects ranging in size, complexity, and scope.
• Contribute to the development of scope documents for clients within area of product knowledge.
• Develop work estimates by gaining an understanding of the client’s business needs and objectives while knowing the capabilities and limitations of the application or system.
• Oversee the documentation of user requirements and workflow.
• Manage product requests, reviews requirements and specifications, and works closely with technical teams and end-users to assure high quality.
• Determine how changes impact the overall system and that of interrelated systems.
• Evaluate requests for new systems, processes, enhancements, or other opportunities and suggest alternatives if necessary.
• Communicate regularly with others in the organization that may be affected or need to provide input for a successful integration.
• Responsible for the design and delivery of product solutions, ensuring that the end-product meets the intended needs of the client. Collaborate with other teams within the company to achieve this.
• Ensure that changes, modifications, and implementations do not affect product performance or other applications and systems.
• Oversee the design of workflow for new systems.
• Ensure systems are performing at satisfactory levels to maintain clients’ clinical and business processes.
• Participate in all system go-lives under his/her responsibility. Coordinate with Project Managers responsible for implementations as well as other Product Managers involved in multi-disciplinary efforts.
• Regularly speak with clients to address and troubleshoot high-level issues. Work closely with the team to deliver high quality customer support.
• Meet with clients regularly and establish priorities by working with the Client Executive and end-users.
• Interface and work with other departments to identify and resolve issues regarding coordinated efforts to deliver client solutions. Allocate team resources to other departments as needed.
• Performs other related duties as required.
• Managing others including employee selection, performance management, delegation, and motivating and rewarding others.
• Estimating level of effort for application development activities and writing proposals for work. 

REQUIRED:

• Bachelor’s degree or equivalent experience
• Minimum 5 years of clinical technology experience
• Minimum of 2 years of experience with staff management: managing direct reports including employee selection, performance management, delegation and motivating and rewarding others
• Strong knowledge of Epic build and workflow associated with Ambulatory Surgical Specialties
• EPIC Ambulatory certification Required. Consideration will be given for other Epic clinical certifications: Orders or ClinDoc.
• Strong Project Management Skills
• The Product Manager must attend Epic training and meet and maintain the requirements for on-going certification
• Overall understanding of the application systems development lifecycle. 
• Strong desktop skills (Word, Excel, PowerPoint, Visio)
• Excellent critical thinking, communications, and presentation skills.
• Presentation skills

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS  Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 217066 Salary Range/Pay Rate: $106,012.50 - $141,350.00       

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

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