Address
Form of workTitle: Product Designer
Location: San Antonio, TX (ONSITE)
Length: 12 months
JOB DESCRIPTION
The Product Designer will be responsible for defining, building, and launching exceptional digital experiences for our clients customers, employees, and partners using Agile/SCRUM methodologies. This role will work closely with the Digital & Data Transformation team, Information Technology leadership, peers, and cross-functional teams to develop new products, services or capabilities which evolve the digital experience for customers and employees and directly contributes to our clients digital transformation. Serve as the go-to subject matter expert on the technology systems, integrations, processes, and operations required to support our clientsdigital experience products and services and have a passion for all aspects of digital experience. Collaborate and build trusted relationships across the organization and back up the Sr. Digital Product Manager as needed as a representative for the digital transformation organization when evaluating, prioritizing, developing, managing, testing, and implementing digital solutions.
• Responsible for partnering with the Product Team to establish the product vision and product roadmap
• Responsible for defining and prioritizing the product features in order to deliver a whole product
• Act as the voice of the customer (customers, employees, and partners) internally and be the expert that can deliver solutions and experience designs based on the customer's needs, wants, pain-points and opportunities
• Responsible for researching the marketplace and developing a technology landscape in order to deliver market leading solutions for our client
• Energy's customers
• Responsible for defining and measuring key product KPIs ensuring customer satisfaction, engagement, and adoption of the digital capabilities
• Responsible for transitioning to newer KPIs throughout the product lifecycle as relevant
• Co-lead the Agile team by driving for clarity of purpose and delivery of measurable value everyday
• Provide key contributions tooverall digital strategic direction and business objectives for digital transformation strategies that deliver value for customers, partners, and employees
• Leads and/or provides input into the development of digital transformation initiatives that integrate digital value and actionable data more extensively into business and operating models
• Collaborates with and influences senior leaders, product managers, developers, vendors, designers, and other stake holders to ensure successful product strategies and product/ feature launches
• Collaborate with stakeholders to recommend and implement changes to products, processes, or business practices to ensure an exceptional digital experience based on feedback provided
Minimum Qualifications
• Bachelors degree in Computer Science, Information Systems, Marketing, Human Centered Design
• Demonstrated experience working in a technologically advance company; to include experience as a digital product owner leveraging agile tools like JIRA and Confluence
• Extensive experience applying core Agile, Project and Scrum knowledge to customer facing products
• Relevant information technology and/or business experience, including significant time within a digital function
• Strong understanding and experience with QA testing
• Proficient in running workshops and using feedback to develop design prototypes
• Solid understanding of visual design for web and mobile including how to elevate design
• Functional knowledge of digital commerce business processes
Preferred Qualifications
- Experience with customer communications and notifications platforms
- Experience with measuring customer pain points from communication and engagement point of view
- Deep understanding of accessibility guidelines for digital capabilities
- Experience pulling together a scrum team, including developers, designers, testers, and analytics and setting overall direction for the team
- Proven track record of taking a digital platform from design through production/release
- Deep understanding of how to apply the methodologies of interaction design and research to digital platform development for both web and mobile
- An understanding of latest and emerging communication technologies landscape
- Work closely with Portfolio Management and Project Management Office's on project prioritization and sprint planning
- Drive and lead agile delivery, recognizing that speed-to-impact is critical, and achieve this through highly interact digital interactions
- Lead and assist with products necessary to execute on the defined digital transformation strategy, including across all content, engagement approaches, channels, and process
- Employs design thinking to bring world-class experiences to market across multiple touch points
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
