Product Delivery & Strategic Program Management Lead- Payments- Executive Director

Bring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.

As a Product Delivery Director in ACH and Corporate Wires Product team, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform Product Delivery and create new ways for teams to continuously deliver value to their customers. Periodic travel is required.

Responsibilities

• Directs principal activities across the end-to-end Product Delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
• Owns the change management framework across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Coaches and mentors the Product Delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
• Create and manage program execution plans working in partnership with global, regional and product & functional partners to align with overall strategy and objectives
• Achieves effective partnership across organizational boundaries including collaboration with product and technology groups, business/technology control, regions, lines of businesses, billing, legal, risk and compliance, to maintain the strongest guardrails while remaining the best transaction banking experience around the globe
• Manage the technology investment and prioritization process; develop governance framework to track and monitor allocated budget via YTD analysis, changes to book of work and timely delivery of milestones
• Project Management of initiatives to execute the identified remediation solutions from start to finish; Create and lead monthly reviews of key initiatives with product and functional partners (Service, Sales, Implementations, Technology)
• Manage internal audits, monthly risk and control forums, annual risk reviews (including annual board review), monthly business reviews as part of BAU Product management
• Engagement with internal partners (e.g. Service, Implementations, Sales) to understand & address client impacts (e.g. how to reduce client calls, complaints)
• Manage multiple work streams and priorities efficiently, in a fast paced environment; and at the same time be forward looking on longer term strategic initiatives that are needed.

Qualifications

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive experience leading operational management and change readiness
• Experience in enterprise-wide release and deployment processes and strategies
• Advanced knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Experience working in various facets of the financial industry including payments, banking with deep knowledge in current and future payments trends
• Adept at creating business cases, ROI materials, high quality strategy materials
• Learn new product and business knowledge in order to break down analyses and derive insights to provide key suggestions for stakeholders
• Drive use case analyses and analytics including financial projection and sizing for new market opportunities from changing payments landscape
• Experience working closely with cross functional teams (e.g., Products, Sales, Tech, Ops, Legal, industry advocacy, CIB strategy etc.) build relationships with and influence colleagues and line of business functions.

• Recognized thought leader within a related field
• Experience ensuring partner implementations are on track and delivering against plan
• Willingness to travel as needed to participate in key client and partner discussions.
• MBA preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Jersey City,NJ $166,250.00 - $260,000.00 / year