Address
Form of work- Leads end-to-end Product Delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Manage all application and documentation hand-offs from Product and ensures successful operational readiness activities are completed and maintained downstream
- Effectively create and maintain a software release process following PDLC principles to ensure proper application delivery, rollout execution, performance monitoring (performance, functional, alerts), and impact assessments for all clients
- Collaborate with the implementation manager, production support, relationship managers, and product management to execute all new deployment rollouts, change requests, bug fixes, or performance improvements with proactive and reactive (situational) reporting
- Handles all client rollouts of new payment application upgrades or fixes, monitoring pilot progress and ensuring pilot success criteria is agreed and met by all parties involved. This may also include additional template management within our terminal management system to meet the client's needs
- 5+ years of experience or equivalent expertise in Product Delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Strong knowledge of payment terminal programming and functionality such as key injection, software loads, configurations, validation, and performance monitoring.
- Proficient knowledge of the product development life cycle, design, and data analytics
- Proven track record with multi-faceted payment platform implementations for large and mid-tier enterprise businesses
- Experienced with a unique blend of product management, release management (UAT and/or QA), project management, product data analytics, and implementation management
- Experience in the payments industry supporting payment software and hardware in an implementation or operational role
- Knowledge of onboarding tools/systems and fulfillment requirements.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
