Processing Manager

Are you interested in joining a company culture where accountability, top performance, and teamwork are valued and rewarded? Tri Pointe Homes is dedicated to insightful design and superior craftsmanship, we are setting a new standard in homebuilding and customer experience. If this sounds like a career for you, apply to be a part of our great team.

Tri Pointe Connect, the mortgage affiliate of Tri Pointe Homes is looking for an experienced, enthusiastic individual to join our talented group as a Processing Manager.

Position Highlights: The Processing Manager at Tri Pointe Connect works directly with a team of Loan Processors to facilitate obtaining mortgage financing for Tri Pointe Homes’ buyers. The Processing Manager will lead a team of loan processors through all aspects of loan processing, including daily workload management, file prioritization, managing and decisioning escalations, and monitoring productivity and loan quality. The Processing Manager is responsible for ensuring loan processors perform their jobs with the highest level of customer service while ensuring loan productivity and quality metrics are continuously met. A successful Processing Manager at Tri Pointe Connect displays a strong desire for unparalleled customer service, is willing to work in a team atmosphere, employs excellent communication skills (both written and verbal), is well-organized, has deep mortgage industry knowledge, and is extremely detail oriented. If you are looking to make a difference, Tri Pointe Connect is the place for you! 

Position Responsibilities:

• Oversee day to day operations within processing team to ensure excellence in customer service, compliance with all policies procedures, and regulations, as well as productivity and quality standards are met
• Assist processors with questions about guidelines or documentation acceptability
• Monitor processes and efficiencies and work with Regional Processing Manager to identify key areas to improve productivity, loan quality, and the customer experience
• Manage pipeline deadlines to ensure loans are submitted to critical milestones to meet purchase contract’s close of escrow dates
• Conduct 1:1’s, huddles, and departmental meetings to ensure consistent communication is provided to all team members
• Communicate verbally and electronically with internal and external parties applicable to the transaction including but not limited to loan consultants, builder representatives, real estate agents, homebuyers, title/escrow agents, homeowners’ insurance agents, and others
• Ensure team compliance with company policies and procedures in addition to all State and Federal Regulatory requirements
• May be required to perform processor duties in times of need, including but not limited to reviewing file for completeness, reviewing documentation submitted by borrowers and third parties, ensuring documentation and data are complete and accurate, as well as submitting loans to Underwriting
• Maintain updated communication logs as well as provide regular and accurate status reporting within Encompass
• Responsible for all aspects of personnel management including hiring, employee evaluations, disciplinary actions, salary recommendations, and termination, with guidance from Regional Processing Manager and Human Resources
• Address all escalations within a timely manner, working with internal operations, sales team members and leadership to resolve internal and external concerns with respect to loan decisions or loan conditions
• Provide coaching and career development to team members seeking to expand their knowledge and experience
• Respond to post-closing audit requests as well as assist with resolution for any closed loan files requiring additional documentation
• Assist with developing relevant training materials, checklists, or additional supplemental documents to help teach and train on various underwriting-related processes or guidelines
• As required, participate in special projects or assignments

Position Qualifications:

• High school diploma or equivalent
• Minimum 5 years mortgage experience, including 2 years of direct management experience; purchase/builder experience preferred
• MS Office; including Outlook, Word, and Excel
• Loan Origination System experience, Encompass, preferred
• Position is an in-office role, located in Scottsdale, AZ

Job-Specific Core Competencies:

• Strong knowledge of Conventional, FHA, VA guidelines and AUS
• Strong regulatory knowledge, including ECOA, HMDA, RESPA, and other applicable Federal or State-specific guidelines
• Excellent verbal and written communication skills
• Strong attention to detail
• Outstanding interpersonal and customer service skills
• Strong time management skills along with the ability to prioritize workload and escalations while maintaining department service levels
• Strong organizational skills
• Ability to meet internal and external expectations when working under fast paced sometimes tight deadlines
• Sound judgment and decision-making abilities
• Ability to work cooperatively with Homebuilder Partner on a daily basis
• Ability to resolve time-sensitive escalations in an urgent manner, ensuring processes are in place or implemented to mitigate future escalations
• Motivate team members to perform in times of high demand, ensuring loan quality and productivity are balanced
• Strong ability to effectively manage through times of growth and change

At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.

Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices

We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.