Processing Center Representative

We are expanding our Processing Center Team in 2024! We need individuals to perform tasks related helping employers confirm health plan eligibility for dependents currently on their health plan.

This is a Part-Time onsite position, working about 15 – 25 hours per week. The wage is $16.50 per hour. We offer flexible scheduling. The ideal candidate would have open availability working between the hours of 8:00am and 8:00pm, Monday through Friday. However, all are welcome to apply.

Highlighted Duties:

• Communicates with members on a variety of platforms such as telephone calls, emails, faxes, and web portal responses
• Provides excellent customer support for incoming calls, reviewing information from the participant or documents, then appropriately entering the data, scanning and filing documents
• Performs appropriate research and follow-up in making outbound calls to gain the information and data needed
• Responds to inquiries from participants and client contacts promptly via telephone and email communications in a positive and effective manner
• Responsible for learning and communicating the client requirements for each of the customized surveys
• Ability to accurately interpret, summarize and post the data received in telephone conversations with callers, and within messages left by survey participant
• Ability to handle confidential data records safely and securely, according to HIPAA guidelines and requirements
• Ensures that our documentation, record keeping, and data postings are accurately entered and properly stored
• Actively works and collaborates with other team members to handle various tasks of printing, mailings, scanning, data entry, etc.
• Participates in special projects and performs additional duties as required

Requirements:

• High school diploma
• Work experience in call center or document Processing Center or other similar vocations, helpful but not required
• Basic clerical skills, handling data input and filing, using copiers and scanners
• Above average computer knowledge and technical skills required, with the ability to quickly learn computer software, tools, and features
• Knowledge of Microsoft Office, very capable skills with Word and Excel
• Outstanding organization skills with very good attention to details and specifics, and an eye for accuracy
• Excellent written, oral, listening, communication and interpersonal skills
• Motivated, focused, detailed, self-directed individual

Job Type: Part-time

Pay: $16.50 per hour

Expected hours: 15 – 25 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• On-the-job training
• Paid time off
• Referral program

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Are you looking for a part time position?
• Are you ok with working part time and onsite?
• Are you available to work anytime between 8:00am - 8:00pm?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person