Process & Systems Lead, Senior Director, Medical Operations, Process And Systems

Job Description
Role Summary:

• The Process and Systems Lead Senior Director, Medical Operations (Lead, P&S) is a leadership role within Global Medical and Value Capabilities (GMVC) in Global Medical and Scientific Affairs (GMSA) that reports directly to the Executive Director (ED) Global Medical Operations Lead.
• The Lead, P&S is responsible for managing people and building optimal teams and talent.
• The Lead, P&S improves the current technology portfolio and proactively anticipates future Medical Affairs technology needs before they arise.
• The Lead, P&S is responsible for adopting an enterprise approach for technologies when appropriate, ensuring seamless integration and alignment across the organization.
• The Lead, P&S leads several core Medical Affairs global initiatives, including, but not limited to: 1) enabling strategic priorities by directing the end-to-end stewardship and advancement of key processes that are powered by high-quality, innovative, and integrated systems 2) influencing and partnering with internal process owners, stakeholders and leaders across geographies, functions, and levels, as well as external strategic vendors/partners 3) furthering the vision of the Medical Affairs Capabilities by collaborating with key stakeholders to create and maintain the GMSA Digital Strategy, Roadmap and Architecture 4) ensuring appropriate prioritization and governance of related initiatives to obtain the agreed future state and 5) partnering with other functions and key stakeholders (i.e., IT, compliance, clinical, commercial) to plan and successfully execute related programs and projects.
• The Lead, P&S possesses strong communication and collaboration skills, ability to manage & guide multiple teams & initiatives simultaneously, experience directing multi-level large organizations, and the ability to exercise influence without direct authority over a continuum of stakeholders.

Responsibilities and Primary Activities
Leadership

• Understands the mission and vision of Medical Affairs as a science-driven and patient-committed organization
• Manages, leads, and supports professional development of P&S team
• Stays current with key initiatives across the company and supports fellow leadership colleagues and their teams in achieving deliverables against organizational priorities
• Understands and executes end-to-end people- and performance-management activities as well as career development (e.g., mid- and year-end reviews, ongoing feedback, talent management, succession planning, recruitment, and retention)
• Oversees complex initiatives with global scope and impact aligned with key company priorities
• Exhibits a high degree of collaboration with partners and stakeholders to ensure alignment across the broader organization
• Presents ongoing strategic project updates at leadership team meetings as well as at other relevant forums (e.g., Summits, Townhalls, Operations Reviews, Priority Project meetings)
• Exhibits executive presence, deep subject matter expertise, and strong business acumen

Process and Systems

• Enables strategic priorities by directing the end-to-end stewardship and advancement of key processes that are powered by high-quality, integrated systems. Processes include but are not limited to:
  o Scientific Insights
  o Medical Omnichannel
  o Scientific Leader Engagement (SLE) Strategic Planning/Account Management
  o Medical Customer Relationship Management (CRM)
  o Content Management and Workflows
  o Designated Point of Contact (DPOC) - Intake and Case Management
  o Medical Information (MI) - Content Creation and Management
  o Medical Education (Med Ed) and Event Management
  o Evidence Generation and Non-interventional Studies (NIS)
• Drives a culture change in the organization toward principle-based global processes and a quality systems mindset for key activities. Enables the awareness, understanding, buy-in, and support through change-management activities
• Directs innovative initiatives at all levels of the organization, independent of therapeutic area (TA)
• Ensures coordination between the regions and TAs (Oncology, General Medicine, Vaccines and Infectious Diseases) to drive consistency in approach and implementation
• Designs and delivers effective cross-fertilization mechanisms to identify best practices and rolls them out on a global basis where appropriate
• Partners with organizational leadership and IT on the development of the Medical Affairs Digital Strategy, Roadmap and Architecture
• Ensures effective prioritization and governance to create the Medical Affairs Digital Strategy/Roadmap and manages the P&S portfolio of work that drives globalized, standardized, and simplified processes and Systems
• Manages implementations and steady-state operations related to processes and Systems/technologies to enable business vision, anticipating future needs/capabilities, and measuring performance to inform necessary improvements. Creates and provides oversight for assessment and remediation frameworks, methodologies, and tools to assess effectiveness
• Partners with the Quality & Standards team and Compliance to enable compliant processes and Systems and appropriately manage risk. Collaborates with the Quality & Standards team as appropriate to understand and address audit & inspection findings that impact processes and Systems
• Creates a culture of innovation. Seeks and assesses internal and external innovations and drives the execution of transformational and innovative solutions
• Builds solid working relations across the Company organization to ensure that all areas (e.g., Enterprise, Commercial, Research & Development, Regional/Country, Therapy Areas) and supporting functions (e.g., IT, Human Resources, Finance) are well represented and are in alignment with the Medical Affairs Digital Strategy and P&S vision

Required Qualifications, Skills, & Experience
Minimum

• Bachelor's degree in IT, life sciences, business, healthcare -OR- equivalent job experience
• 10+ years relevant job experience related to IT/Systems, Business Analysis, Business Process Design/Execution and Business Operations
• Successful experience leading large-scale, complex, global Process and system initiatives and deployments
• Experience leading mid- to large-size employee organizations and successfully interacting with senior executives.

Preferred

• Master's degree, PhD, PharmD
• 3+ years of relevant Medical Affairs experience
• Change Management, Process Design (e.g., Lean Six Sigma), and Project Management certification or equivalent experience

NOTICEFORINTERNALAPPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.
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Secondary Language(s) Job Description
US and Puerto Rico Residents Only:
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U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".
Under New York State, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education.
Expected salary range:
$181,600.00 - $285,800.00
Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.
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Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
25%
Flexible Work Arrangements:
Hybrid
Shift:
Not Indicated
Valid Driving License:
No
Hazardous Material(s):
n/a