Process Improvement Manager

We have an exciting new opportunity for a self-driven professional with experience in Process Improvement and change management to join us as our new Process Improvement Manager in our Planning and Community Development department at the City of Redmond.
But before we talk more about the position and some of the key skills we're looking for, we think it's important you learn more about who we are and what we stand for in the Planning and Community Development department.
We work in service of the community. We are responsible not only to the citizens and businesses who call Redmond home today but to future generations. So, our team is unified by the spirit of this principle and apply it to our day-to-day work whether it is answering questions from the community or reviewing long-range plans and making decisions around land-use activities that will have far-reaching environmental, social, and economic impacts.
We believe in promoting and developing from within. In our team charter is the promise to our employees that we guarantee to train you to the best of our abilities to be competitive here or at other places so that you can meet your own professional goals.
We embrace and embody cultural humility. Our team is culturally diverse and so we know how the practice of understanding how our personal backgrounds and the backgrounds of others impact and inform our work, civic engagement, and the role of planning and community services.
We embody those key principles in the body of work we do for the City which includes:

• Building permits and inspections
• Code enforcement
• Community development and demographics
• Development review
• Human services
• Long range, land use, and transportation planning
• Tourism

Therefore, to continually improve our abilities to serve the community, under the direction of the Deputy Directors, our new Process Improvement Manager will work with stakeholders in the Planning department to identify areas of improvement, develop solutions, and implement changes to streamline processes and increase efficiency. This means leading Process Improvement projects in the planning department from start to finish by analyzing operational and management procedures and policies to advise management regarding efficiencies and potential impacts of changes.

This role would be ideal for someone who is analytical, detail-oriented, and passionate about improving processes to increase efficiency and productivity. The job would suit someone who enjoys working with data and metrics and is skilled or familiar with Process Improvement methodologies such as Lean Six Sigma.

The ideal candidate would also be a strong communicator with excellent leadership skills. They would be comfortable working with people at all levels of the organization, from management to front-line staff, and be able to motivate and inspire teams to achieve their goals.

Additionally, the Process Improvement Manager would need to be adaptable and flexible, able to work in a fast-paced and dynamic environment with changing priorities and requirements. They would also need to be a decisive decision maker, able to make well-informed decisions quickly and confidently, while also being accountable for the outcomes.

Overall, the Process Improvement Manager position would be an excellent fit for someone who is driven, results-oriented, and committed to making a positive impact on the organization through Process Improvement and innovation.

If selected for this position, here are a few other key functions you will perform:

• Lead Process Improvement projects in the Planning department from start to finish
• Conduct process assessments to identify areas of improvement
• Develop and implement Process Improvement plans to streamline operations and increase efficiency
• Monitor and analyze process performance metrics to identify areas for further improvement
• Provide training and support to staff on Process Improvement methodologies and tools
• Collaborate with stakeholders in the Planning department to implement changes and ensure successful adoption of new processes
• Maintain documentation of Process Improvements and provide regular progress reports to management

Education and Experience:

• A Bachelor's degree with a minimum of five of experience performing complex research, policy development, and financial analysis,
• Or equivalent combination of education, experience and training that provides the required knowledge, skills and abilities

Licenses and certificates:

• Valid Washington State driver's license and a driving record that meets City standards may be required.

Though not requirements, strong candidates will have some of the following experience or are able to describe comparable experience:

• Working knowledge and understanding of municipal planning department functions
• Additional certification in Process Improvement such as Six Sigma or Project Management Professional (PMP)

To learn more about the knowledge, skills and abilities as well as working conditions, please review our Senior Management Analyst job description.

The City of Redmond offers an excellent benefits package including:

• MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente, all employee premiums paid by the City of Redmond
• PRESCRIPTION DRUG INSURANCE - Included with each medical plan
• DENTAL INSURANCE - For employees and their eligible dependents
• VISION INSURANCE - For employees and their eligible dependents
• OTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insurance
• FLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expenses
• PAID VACATION & HOLIDAYS - with (13) paid holidays per year
• EMPLOYEE ASSISTANCE PROGRAM (EAP)
• RETIREMENT PLANS - Department of Retirement Systems (DRS) PERS plus additional options that include Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 Plan
• Annual COLA adjustments
• Annual merit increases of up to 5%

To learn about benefits at the City of Redmond , please visit C2MB (ajg.com)
SELECTION PROCESS:

• This will be a highly competitive process - you are encouraged to apply as early as possible.
• Top candidates will be contacted to participate in the next phase of selection process, which may include testing and/or an interview.
• Videoconference interviews are tentatively scheduled for mid to late May.
• Note, the City may review existing application pools to fill this position or use this pool to fill future vacancies.
• All applicants will be notified of their application status.

Employment Type: Regular, Full-time