Address
Form of work
SalaryAbout us
Rocket Cloud / Pro Supply Direct provides seamless/successful access to 'Ecommerce' for industrial (hvac, electrical, plumbing) wholesalers.
Prosupplydirect.com is a centralized/organized/easy-to-use/fully automated Industrial marketplace comprised of numerous wholesaler's inventory available for sale for Pro's and homeowners.
Our work environment includes:
- Growth opportunities
- Regular social events
- Casual work attire
- Relaxed atmosphere
- Company perks
- Flexible working hours
- Safe work environment
Responsibilities:
- Manage the returns process, ensuring timely and accurate processing of returned items
- Inspect returned items for damage or defects and determine appropriate actions
- Coordinate with various departments to resolve customer issues related to returns
- Maintain accurate records of returned items, including reasons for return and actions taken
- Analyze return trends and provide recommendations for process improvements
- Collaborate with the inventory team to ensure proper stock management and replenishment
Experience:
- Previous experience in a similar role, preferably in a retail or e-commerce environment
- Strong organizational skills with the ability to prioritize tasks and meet deadlines
- Excellent time management skills to handle multiple returns simultaneously
- Proficient in phone etiquette and communication skills to effectively interact with customers
- Administrative skills, including data entry and record keeping
- Basic math skills for processing refunds and calculating inventory adjustments
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by management.
Job Type: Full-time
Pay: $16.50 - $18.50 per hour
Expected hours: 40 per week
Experience level:
- 3 years
Weekly day range:
- Monday to Friday
Experience:
- Warehouse: 3 years (Preferred)
Ability to Relocate:
- Allentown, PA: Relocate before starting work (Required)
Work Location: In person
