Private Events Manager - Soho House West Hollywood

The Role…

This position will be responsible for managing and executing quality events, including client and partner liaison.

Main Duties

• Enter all leads into Tripleseat and create a booking or "soft hold". If date is unavailable, provide alternative dates or venue for member
• Private events duties, including but not limited to booking events, creating contracts, BEO's, sending proposals, catering and other as required.
• Maintain, update and track event changes in Tripleseat
• Tasked with scheduling & payroll duties as required
• Perform sales site visits with clients, including pre-event walk throughs.
• Make introduction to Head of Private Events depending on site and overall scope of the event should it exceed the capacity of a single space and require a buyout.
• Update internal meetings, including catering and setup in calendar in Event Booking System.
• Generate weekly report of upcoming Private Events and their statuses to send out to Operations teams and Head of Private Events
• Work closely with the Member Events team to ensure that spaces are not double booked, or event times do not overlap
• Coordinate with other departments to communicate event needs (for example, maintenance, AV, housekeeping, etc.)
• Work closely with third party vendors and schedule as needed and obtain approval in writing from Head of Private Events before confirming any order that creates a financial obligation for the company
• Organize, store and update event contracts, receipts and any other pertinent event documentation
• Email receipts to clients after events and address any questions and/or concerns in a timely manner.
• Maintain positive attentiveness to service, responding positively to guests needs and ensuring timely resolution to issues
• To ensure client confidentiality is maintained always.
• Manage schedule to be at the appropriate property as per schedule.
• Performs other duties as assigned by Head of Private Events.

Required Skills/Qualifications:

• Proficient in Tripleseat software
• Working knowledge of Outlook, Excel, Word, InDesign, Adobe software.
• Must have flexible schedule including days shifts, evening shift, holidays, and weekends.
• Ability to multitask and work in a fast-paced environment.
• Ability to understand and follow written and verbal instructions.
• A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills
• Ability to multitask and work in a fast-paced environment.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.