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Form of workGrowth opportunity in TPA insurance claims handling with one of the few family owned and operated insurance groups in Tyler, Texas.
Heartland Security Insurance Group is a diversified insurance holding company comprised of seven individual companies. Each company offers risk management solutions to distinct client groups.
CAS-Claims Administrative Services, Inc. (CAS) a subsidiary of Heartland Security Insurance Group, is a third party administrator providing loss control, claims management, and medical cost containment services nationwide. http://www.cas-services.com
Print Technician
Primary Responsibility
The Print Technician is responsible for all payment processing for CAS clients.
Essential Functions & Responsibilities
- Maintaining client banking and personnel contact information within the BT software and the claims system.
- Maintain the highest standards for security of the client’s financial information.
- Payment Processing
- Send bank CFA Reports (Positive Pay Reports)
- Send Electronic Payments to bank (ACH)
- Audit and send deposit request notice to clients
- Responsible for check and copy printer maintenance from IT and vendor
- Assist clients with funding questions
- Print and/or process EOB’s and any attachments provided by adjusters.
- Separate large pack and prepare all checks for mailing.
- Process large check authorizations.
- Scan certified and special envelopes.
- Re-process any failed emails or faxes sent to clients
Additional Functions & Responsibilities
- Assist with mailing checks, EOB’s and any attachments provided by adjusters.
- Process IMO payments.
- Back up daily check auditing
- Back up and/or assist processing mail and preparing mail for scanning.
- Back up and/or scan mail to the appropriate queues.
- Pick up outgoing mail from all CAS departments, prepare afternoon mail for CAS, and deliver to post office.
- Attend CAS training classes.
- Scan prior week voids and print to ImageRight
- Scan prior week Bottomline Audit reports to ImageRight.
- Process HEI and Mymatrix payments
- Balance requested client reports and e-mail/fax information to clients
- Print 1099 MISC forms
- Assist with balancing 1099 MISC information
- Send CFA transmission and ACH transfers for CAS to various banks.
- Audit and send the daily deposit request by fax and e-mail to clients.
- Payment processing must be completed accurately and timely each day.
- Maintain the check log for checks received by CAS.
- Mail checks daily to payee and providers according to check date.
- Maintains check printing supplies, MICR ink and toner cartridges for the department.
- Other duties as assigned by financial services manager or supervisor.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Required Qualifications
- High school diploma or equivalent
- Must possess one-year experience in banking or office/clerical environment.
- Proficient in MS Office Suite of products.
Preferred Qualifications
- Associates degree strongly desired.
Knowledge, Skills & Abilities
- Ability to learn how BT works with the claims system to produce payments and work in conjunction with IT when processing errors occur.
- Ability to learn and be proficient in all related software required for processing payments
- Ability to manage multiple tasks utilizing time management skills in fast-paced environment.
- Detailed oriented.
- Excellent oral and written communication skills.
- Ability to learn new software, create new or improve procedures, work independently with minimum supervision and work in a group setting.
- Must be proficient in basic math skills.
Travel
Less than 10% travel.
Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate.
Physical
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee is often required to sit and use their hands and fingers, to handle or feel, including extensive keyboard use. The employee is frequently required to stand, walk, reach with arms and hands, lift, climb or balance, and to stoop, kneel, crouch or crawl. The position requires the ability to lift 30 pounds. Bending, stooping, and walking long distances is involved in this position.
Mental
Clear and conceptual thinking ability, excellent judgement, trouble shooting, problem solving, analysis, decision making and discretion. The ability to handle time deadlines, work-related stress; ability to multi-task and handle multiple priorities simultaneously.
Visual/Auditory
Hearing, vision and talking.
Benefits
- Strong Base salary
- Continuing education provided
- Generous benefit plans including Medical, Dental, Vision and Life insurance
- Immediate Holiday Pay and Paid Time Off after 60 days of employment
- Positive, diversified, and fun environment
