Print Customer Service

Greenerprinter is a high-end, sustainable commercial printer with a 40,000 square foot manufacturing facility and office space in Point Richmond, California. We produce packaging & marketing collateral for socially & environmentally responsible brands across the nation.

We are looking for a Customer Service rep to work directly with our clients and manage the complexities of their projects.

The right candidate for this role is someone who is organized, has a good attitude, and is able to juggle multiple projects at once. Technical print knowledge is not required.

Responsibilities:

• Expertise in client relationship management and product delivery through constant liaison with team and suppliers on all matters relating to print, point of sale and campaign management services
• Deliver exceptional Customer Service to the client – ensuring adherence by all involved to specified deadlines and budgets, select the most appropriate supplier, negotiate costing within defined limits and time frames for each job to ensure that internal procedures are followed at all times
• Assess project requirements and provide printing/production options; help establish baseline cycle times and budgets for recurring project types
• Coordinate with vendors and production suppliers
• Negotiate pricing with production suppliers and ensuring realistic production schedules while reducing rush charges
• Manage and meet production milestones per project schedule
• Implements and uses management information systems
• Ensures most competitive costs are achieved on each project & for your clients
• Ensures best practice procedures are followed and documentation complete

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Health insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote