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Form of workJob Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job DescriptionAbout Digital Technology:
We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.
We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.
Job Description
As a Principal Solution Architect at you will be an integral part of the End-to-End Solution Architecture team within the Digital Technology Experience group. Our mission is to craft scalable architectures that drive world-class digital experiences. In this role, you will play a pivotal part in shaping Solution Architecture across various domains, including People, Finance, Sales, Marketing, and Partner engagement.
Responsibilities:
- Collaborate with cross-functional teams to understand and analyze how people, processes, and technology interact within current and future workflows.
- Compile, deliver, and promote end-to-end Solution Architecture roadmaps that guide product and service evolution.
- Compile, develop, and deliver architectural guardrails, ensuring compliance across multiple technology domains.
- Prepare visual diagrams of system architecture, functionality, and process flows, serving as a subject matter expert to guide technology strategy.
- Develop Microservices and API-based architectures, with deep knowledge of software solutions, tools, technologies, data acquisition, integration, web services, and SOA.
- Lead architecture development for automation of ERP applications and customer/employee workflows in complex technology environments.
- Work with product teams to understand capability roadmaps and leverage technology to create solutions.
- Create architecture and technical design documents, including High-Level Solution Design documents and proofs-of-concept (POC).
- Guide architectural decisions cross-functionally on strategic initiatives while building strong relationships across multiple stakeholder groups within Digital Technology teams.
- Collaborate with development, infrastructure, test, and production support teams to ensure proper implementation of solutions.
- Educate teams on available and emerging toolsets, present solutions to leadership teams, and adapt communication style to both technical and non-technical audiences.
- Collaborate with Technology and Product Leadership Teams, Vendors, Partners, Developers, QA Testers, Enterprise Architecture team, Security, and Operations teams.
- Bachelor’s Degree in Computer Science or equivalent; Master’s degree preferred.
- 15+ years progressive experience as a lead Solution Architect in a large and complex technology landscape.
- Demonstrate expert-level understanding of at least 1-2 of the following domains: People, Finance, Legal, Risk, Sales, Marketing, Digital Enterprise Portals and ECM
- ServiceNow Certified Master Architect and/or Certified Technical Architect [BB1] [SM2] preferred
- Experience in building large scalable systems on Web, Mobile, and Cloud ecosystems.
- A strong understanding of the ServiceNow Platform is a must
- Strong interpersonal skills and executive presence to drive presentations with VPs and above
- Led Digital/SaaS/Enterprise Software enabled transformations with hands-on experience in design, implementation, and management.
- Knowledge and experience with ServiceNow’s product suites is highly preferred.
- Mastery of development tools and expertise with modern programming languages (Node JS, React JS, HTML 5, Angular JS, CSS, Java).
- Ability to articulate the relationship between business strategy and technology strategy, including working with vendors for 3rd party solutions.
- Strong communication skills (written/verbal) with varied audiences.
- Experience modeling “as-is” and “to-be” architectures based on product and business roadmaps.
- Experience in architecting scalable UI and/or API platforms is preferred.
- Experience in Cloud and digital technology strategies, information security/cybersecurity alignment, federated identity, complex event processing, and embedded real-time monitoring.
- Proficiency in architecture development, product development using C++, Java/Objective C, JSON, messaging protocols, Event-based architecture, and Microservices.
- Understanding of Agile and Scrum-based models, system and design thinking approaches, data acquisition, integration, ETL, infrastructure, profiling, and reporting.
- Familiarity with web services implementations, service-oriented architectures, microservices architecture, Mobile Application Architecture Patterns, Mobile Application Security, Deployment, and Maintenance Strategies.
- Excellent organizational skills, ability to work effectively, and independently prioritize tasks in a fast-changing environment.
- Highly self-motivated, results-driven, team-oriented, and able to work cross-functionally
- TOGAF or related Certification preferred.
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Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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