Premium Catering & Clubs Supervisor | T-Mobile Arena

Job Summary

Premium Catering & Clubs Supervisor: T-Mobile Arena

Summary: Under the direction of department manager, ensures effective operations of assigned Catering & Clubs location, including training and supervision of Catering & Clubs personnel, in accordance with Company’s Service Standards and applicable Operational Standards.

Key Responsibilities:

• Maintain positive guest relationships by obtaining regular feedback through table visits and executing show quality standards
• Train and convey brand clarity through the menu, wine, and beverage knowledge
• Respond and assist in any departmental guest service issues
• Execute all menus, promotions and programs as outlined by the Catering & Cubs Manager in accordance with Levy standards
• Ensure all catering services exceed guest expectation
• Develops a positive rapport with guests
• Follows responsible alcohol service policies
• Assist in staffing, scheduling, and trainings
• Directly supervising staff while having direct interaction with customers
• Pre-event distribution of bar, club, or catering paperwork, initial space walk thru to check for any maintenance issues
• Assist in the set-up, may include getting tables, chafers, ice, locking or unlocking of fridges/cabinets as per directed, etc
• Be visible during events, making yourself accessible to help guests, answer guest questions regarding food preparation or ingredients, service or billing, resolves guest complaints, with assistance of department manager
• Complete closing duties according to company procedures
• Conduct physical audit of inventory and product. Research and perform reconciliations
• Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures
• Ensure that all work stations, pantries and storerooms remain clean and sufficiently stocked; ensures replacement stock is ordered
• Ensure all monetary transactions and procedures are documented and enforced
• Develop and enforce standards for service, sanitation, and product and food quality
• Ensure all sanitation practices are used and Department of Health guidelines are followed; reports safety hazards and repairs items
• Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures
• Performs other duties as assigned

Job Qualifications:

• Minimum of two-year leadership experience in a service experience in a hotel, full service restaurant, catering facility or club environment required
• Must be a team player and work well in group settings; inspire teammates and staff to strive for excellence
• Basic knowledge of Microsoft Office, Excel and Outlook
• Valid Nevada Food Handler Card, TAM Card, and Non-Gaming Sheriff Card
• Excellent written and verbal communications and interpersonal skill
• Knowledge and experience working with a POS system
• Fast paced problem solving; able to adapt to change quickly; ability to work under pressure and meet deadlines
• Detail oriented; organized and ability to quickly jump from task to task and prioritize as needed
• Punctual and dependable; personable, proactive and self-motivated
• Organizational skills; detail-oriented, ability to work accurately, efficiently, and courteously in a high pressure environment
• Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds
• Ability to stand and walk for entire length of shift, including walking up and down stairs and lifting as the work duties demand