Primary Responsibilities
- Reporting to the Director of Solutions Consulting, you will have the following key responsibilities
- Consulting with customers to establish a customer experience, strategy and roadmap.
- Conduct discovery sessions with clients to uncover key value drivers and solution enablers
- Communicating and positioning the business benefits of the TELUS International Digital Solutions Services.
- Assessing customer’s current capabilities using a variety of techniques
- Work with sales executives and other pre-sales team members to develop a sales strategy and a winning proposition.
- Formulate recommendations with attention to a client’s strategy, capabilities, and limitations
- Moving the customer through the complete buying cycle
- Deliver compelling customer demonstrations that showcase the capabilities of the solutions and areas of greatest value and ROI.
- Serve as Pre-Sales Domain Expert for key technologies aligned with TELUS International Digital Solutions (TIDS) , specifically: Employee Experience / Service Desk ecosystems including partner solutions
- Work with internal and partner Subject Matter Experts to develop Statements of Work
- Collaborate with sales teams on opportunity qualification and strategies
- Work closely with product owners and participate in the Portfolio Lifecycle Management process by providing Voice of Customer input.
- Strong sales acumen and the ability to relate to and communicate with executives, directors, managers, and technical subject matter experts
- Broad understanding of Employee Experience (EX), Digital Workplace, and Service Desk.
- Deep knowledge and domain expertise in the Employee Experience (EX), Digital Workplace, Service Desk industry ecosystem including partners and competitors
- Knowledge and practical experience of leveraging frameworks and models to document the customer’s current state, strategy, roadmap, and the value of the TI services being proposed
- Working collaboratively in a matrixed organization
- Outstanding communication and interpersonal skills - capable of developing creative solution presentations
- Demonstrated ability to solve complex problems with accounts in complex technical environments
Qualifications
- BS in Computer Science or related field preferred
- 15+ years of experience in Service Desk and related environments
- Demonstrated experience in identifying and understanding customer business and technical requirements and matching the appropriate services and technologies to meet their needs.
- We passionately put our customers and communities first
- We embrace change and innovate courageously
- We grow together through spirited teamwork