Address
Form of work
SalaryIn a world where stereotypes box people into standardized cases, new generations feel the vital need to open new perspectives.
Prada questions conventions by bringing to life fresh, functional, and avant-garde ideas to the world.
Free-thinking beauty ahead of its time, driven by tech and creativity that offers new possibilities for self-reinvention.
When you love your work and the people you work with, amazing things happen…
Freedom to go beyond, that is the beauty of L’Oréal.
Are you passionate about all thing's beauty? Do you love making people feel amazing? Then we would love to connect with you!
Your Mission….
To provide a meaningful & unexpected Prada Beauty Experience and elevated Prada Beauty Services to customers in Point of Exploration and Online to achieve sales target and build customer loyalty.
Joining us….
- Act as a true Brand Ambassador (Grooming, Attitude, Tone of Voice), by constantly demonstrating PRADA brand values & engagements.
- Share your passion for beauty, products knowledge, and application techniques to customers
- Demonstrate expert Skincare, Colour or Fragrance knowledge with proficiency in application techniques
- Provide beauty /fragrance advice and consultation to create a meaningful & memorable customer experience, through human connection and by leveraging brand storytelling & beauty tech tools
- Build strong emotional bonds with customers and master customer profiling, thanks to active listening and reading between the lines
- Generate sales to achieve sales target by applying brand selling method and maximize selling opportunities by link-selling and cross-selling
- Capture customer data qualitatively and quantitatively for loyalty purposes in compliancy with data applicable regulation
- Stay updated on offline and online beauty trends and competition
- Upskill constantly to adapt to the luxe, beauty and retail business evolution
- As a team leader you will step up on management responsibilities when the management are absent. Ensuring rotas are followed correctly, breaks don’t overlap and ensuring the retail fundamentals are all in place, inc site and stock
- You will lead by example to the Prada beauty activators always giving good examples of service and sales
Your profile
- You love to share your passion in beauty, to connect with people and accompany your customers on their journey of self-discovery and self-reinvention.
- You are stimulated by sales challenges, creating perfect customers experiences.
- You take pride in building a genuine relationship with customers by giving personal and trustworthy advice.
• You are enthusiastic to converse with customers either face-to-face or online • You are open-minded, flexible, and agile, always eager to explore and learn new things.
- You are digitally at ease
- You are willing to step up when management team are not around and ensure standards are always met across the team
Your KPIS
- Customer satisfaction: NPS/Customer Experience Score
- Sell-out target
- Productivity: IPT/AUS/Conversion rate/Daily transactions
- Data capture: # of new customers, # of updated
- Beauty Tech Services: # of services/day, WOB (Weight of Business), data capture
Your skills
- Human Connection: Cross-channel empathy, adaptive & engaging selling, active listening
- Customers Inspiration: Storytelling
- Data Tools proficiency, Brand & categories knowledge, service orientation
- With Purpose: Group & Brand engagement
- People skills and empathy
Hourly rates for this position range from $18-$25 hourly depending on location and experience. Offers for employment and final pay rate is determined by the retailer, which is the employer for this role.
