Practice Manager - Wound Center

Description

As nurse leaders at The Hospital of Central Connecticut, we strive to acquire the core competencies of self-knowledge, strategic vision, risk taking, creativity, and communication effectiveness through the creation of a healthy work environment. 

This environment is imperative to ensure patient safety, enhance staff recruitment and retention, and maintain an organization’s financial viability. There are six standards established by the American Association of Critical Care Nurses, (AACN), for sustaining healthy work environments. The six standards are skilled communication, true collaboration, effective decision-making, appropriate staffing, meaningful recognition, and authentic leadership. By implementation of these standards into our daily practice, we can achieve excellence within the department of nursing and throughout all levels of the organization.

What our employees love about Hartford Healthcare:

• Automatic enrollment into the Nurse Residency Program for all graduate RNs with less than one year of experience.

• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents

• Loan forgiveness for qualifying existing student loans

• Employee assistance and wellness programs including a strong focus on promoting mental health 

• Paid time off and health insurance packages

• Free parking on-site

• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more! 

Job Summary

The Practice manager is responsible for managing multiple designated operational units to ensure superior customer service and patient care in a highly efficient and cost-effective manner. Oversees day to day operational activities supporting the business realm of designated practice. Collaborates with nursing and medical clinical leadership to facilitate clinical operations.

Qualifications

Education

Bachelor's degree in business, healthcare management or a related field, or equivalent experience; advanced clinical or business credentials

Experience

Minimum 5 years medical practice management experience

Language Skills

·         Excellent verbal/written communication and presentation skills

Knowledge, Skills and Ability Requirements 

·         Experience providing effective business leadership in healthcare setting

·         Commitment to supporting inclusion and diversity in all aspects of the workplace

·         Ability to refine, reorganize or redirect workflow in a timely manner to optimize resources

·         Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands

·         Strong customer service orientation and the ability to effectively address concerns and resolve problems in a timely, win-win manner

·         Strong human resource management skills

·         Proficiency in computer software applications (MSWord, Excel, PowerPoint); experience with -EPIC useful

·         Strong analytical and problem-solving skills.  High attention to detail, accuracy and follow-through

·         Ability to travel independently

·         Ability to adhere to policies and standards of service as well as HIPPA requirements, OSHA regulations and Infection Control standards

·         Ability to establish and maintain positive relationships with staff, physicians, patients, and referring offices

·         Displays courtesy and helpfulness when interacting with all internal and external customers

·         Ability to promote a team atmosphere of trust and professionalism

·         Ability to show strong personal initiative and take ownership over work results

·         Understands the business and responds to all related issues, concerns and problems

·         Ability to go above and beyond to achieve goals and flexibility to adjust to multiple demands and shifting priorities

·         Ability to complete training activities as required