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Form of workWho We Are
Managed Health Care Associates, Inc. (MHA), provides care communities with access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum including long-term care, home infusion, and specialty pharmacies, as well as senior living and other group living facilities. Our team of associates are passionate about our common mission of helping people age with grace, and champion our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.
Who we’re looking for:
You’re engaged and self-motivated with a superior analytical approach to solving problems, constantly driving for improvement and innovation. Your strong communication and organizational skills make you an excellent team player that adds meaningful contributions to our collaborative and fast-paced work environment. As curious learners, we question the status quo and so should you.
As the Account Manager you will be pivotal in planning and carry out direct sales and customer service activities for MHA’s Post Acute Sales division. The Account Manager is responsible for the development and growth of their member base, covering classes of trade that include but are not limited to Home Medical Equipment/Durable Medical Equipment Providers and Home Healthcare Providers. The Account Manager will be responsible for developing an overall strategy to meet the business sales goals through conversion of competitive accounts, new business acquisition, and penetration of existing member accounts.
You will sales and work with internal operations to resolve pricing discrepancies, provide exceptional service to assigned members and maximize opportunities for growth through contract portfolio expansion. The Account Manager must be able to understand and present the array of MHA contracts, including pharmaceuticals, business products, medical supply, technology, as well as present MHA’s overall value proposition.
What You’ll Be Doing:
- Maintain and grow assigned territory sales budget.
- Plan and carry out internal sales and customer service activities via email and phone calls.
- Establish, develop, and maintain positive business and customer relationships with existing accounts within the assigned territory.
- Prospect new business through cold calling, referrals, and lead generation to develop new business opportunities.
- On-board new accounts by obtaining and processing required documentation.
- Provide proactive Data Analytics to identify, track, quantify and present member business trends and contract opportunities through individual interactions and or reports that enable members to make timely decisions.
- Utilize all MHA sales and marketing reports to support and articulate the value prop and review the opportunities for our member providers.
- Monitor and maintain accurate Member information in MHA database and use Salesforce to manage sales pipeline and sales communications/initiatives.
- Work collaboratively with Post Acute Sales Team members, including Senior Director, and Executive VP of the division.
- Communicate with management team on progress and issues.
What You’ll Bring to the Table:
- BS/BA degree required.
- 1-3 years account management experience and or customer service experience, preferably in healthcare, with demonstrated past sales achievements in support of quota attainment and customer retention.
- Ability to manage a territory and coordinate a high level of activity under a variety of conditions and constraints.
- Possess excellent organization and time management skills with ability to prioritize work and function independently and within a team environment.
- Strong analytical skills with proficiency in MS Office applications including Excel (Pivot Tables, V-lookup), Word, Outlook and Salesforce
What’s Good to Know:
- Remote environment
Physical Demands:
The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. The employee must occasionally lift and/or move up to 15 pounds.
- Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress;
- Work environment: The noise level in the work environment is usually minimal.
