Pharmacy Account Manager

Developing and sustaining solid relationships with pharmacy clients while addressing and resolving client issues by being the primary point of contact for all Nuvem products. Hybrid Role

• Responsible for managing the Pharmacy Accounts ensuring that we provide the highest level of customer service and attentiveness to our pharmacy’s
• Develop ongoing account relationships and serve as the key contact with assigned pharmacies to understand their 340B program, concerns and other pertinent data to develop clear service solutions
• Establishes and maintains high-level relationships with the pharmacy’s, understanding their needs and ensuring our services align with those needs
• Remain current on knowledge of Nuvem’s products, and services
• Stay up to date on knowledge of issues within the industry, and changing regulation (340B guidance)
• Proactively report on findings for data anomalies to the appropriate team members and advise on next steps for resolution
• Use primary client management toolset to manage and document all pharmacy interactions and projects as assigned
• Respond timely and completely to pharmacy’s, ensuring our service level standards are achieved
• Support and promote the Nuvem performance standards and values through positive interactions with both internal and external stakeholders on a regular basis
• Multi-task managing a book of business while serving as the subject matter experts for the pharmacies
• Analyze Pharmacy Performance (i.e., capture rates, dispensing fees, inventory management, purchase order monitoring, etc.) and collaborate with Covered Entity Account team to resolve issues
• Coordinating with applicable parties related to performance, reprocessing efforts, special projects, etc.
• Promptly respond to service failures, resolves issues, and escalates concerns as appropriate
• Evaluate, assess, and analyze the data necessary to provide solutions to the client’s particular business/technical needs
• Other duties as needed

NUVEM MISSION

To contribute to healthcare market economical solution driving additional revenue and growth; and to provide high level of customer satisfaction.

NUVEM VISION

To be a dominant healthcare drug-management technology company; to establish holistic software solution in highest standards.

NUVEM VALUES

Honesty, integrity and fairness in our programs and products; to provide the best values to our customers through continuous development and updated solutions and to honor pour commitments.

Education & Skills:

• BS and/or pharmacy experience preferred
• Ability to multi-task and effectively handle multiple pharmacy clients at one time

Experience:

• 2+ years 340b experience required

Physical Requirements:

• Sitting for long periods of time
• Fine motor skills – repetitive hand motions via keyboard/phone
• Ability to hear, write, and speak effectively
• 20% travel, may be required

EEO