POS Training Specialist

The POS Training Specialist will analyze training needs, develop training programs, and provide performance improvement consulting to partners in support of company initiatives.

Essential Functions:

• Field merchant, bank and sales rep calls daily to conduct demonstrations and answer a wide array of questions regarding various payments solutions, such as the Clover POS system
• Ensures that Celero’s merchants and partners are highly satisfied with their payment experience
• Provides a consistently positive experience to our clients when giving a demo of various systems to new and potential customers
• Maintaining a polite and calm demeanor on the phones when assisting Celero merchants
• Performs and maintains department standards and metrics regarding answering phones and assisting customers daily
• Collaborates with Account Executives to gather the appropriate information to resolve merchant problems and questions
• Provides assistance as needed throughout the Sales Team
• Attends and participates in job-related classes and webinars
• Adheres to all company policies and procedures, including safety standards
• Performs other job-related functions as assigned

Basic Qualifications:

• 1+ years of experience with legacy retail or restaurant POS systems
• Clear, timely and concise communication via both phone and email to all Celero merchants
• Ability to learn about various software solutions and the ability to clearly and concisely deliver software demonstrations
• High Degree of Technical Troubleshooting ability
• Task oriented with an ability to handle a heavy call volume while prioritizing and maintaining organization to follow tasks to completion
• Experience with a CRM system is a plus
• Ability to meet or exceed daily, monthly, and annual quota achievement
• Ability to work independently and as part of a team, as well as take direction from senior team members
• Aptitude for understanding, interpreting, and analyzing financial-related data
• Commitment to continual job-related learning, including company systems

Education and Certification:

• High School Diploma required

Celero will not sponsor applicants for work visas for this role. This role can be located at the company's headquarters in Brentwood, TN or at the company's Greenville, SC or Glendale, CA location.

This job descriptions is not intended to be a comprehensive list of duties or standards of the position. Additional tasks may be assigned and the scope of the job may changes as necessitated by business demands. Applicants are advised that false statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.