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The WRMC Portfolio Manager is a hands-on leadership position responsible for an assigned book of business and is responsible for operational, administrative, financial, human resources, maintenance, and security functions of one or more communities. The Portfolio Manager is required to be on call 24 hours a day, 7 days a week for emergency consultation in the event of incidents requiring management intervention. All services of the Portfolio Manager are under the direct supervision of Worth Ross Management Company, Inc (WRMC).
The Portfolio Manager also provides exemplary service in a manner consistent with the values and mission of WRMC. He or She ensures that properties are maintained and operated in accordance with company objectives and facilitates solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies.
- Provide management and leadership to WRMC properties within assigned region and book of business. Collaborate with Management to develop goals and communicate established goals. Ensure the goals and needs of the assigned region, company and its customers are consistently met.
Manage the functions of a team in different WRMC properties within a region while maintaining standards of excellence for processes, methods, and personnel. Manage the process improvement and quality control of property management functions to maximize productivity and ensure quality service is delivered.
- Provide leadership, direction, and assist in the investigation and resolution of internal and external problems and concerns.
- Partner with General Managers, WRMC Board of Directors, and other internal departments to develop and lead the introduction and integration of new programs, services, and initiatives.
- Interview, select, recommend, hire and train assigned team.
- Ensure proper staffing levels are in place at each site within the assigned book of business.
- Supervise hiring and management of direct employees.
- Complete performance evaluations of direct reports on an annual basis and provide leadership, counseling, and coaching, as necessary. Recommend personnel actions, promotions, transfers, terminations, or disciplinary measures.
- Attend Annual Budget, Board of Directors, and/or Special Meetings when needed.
- Assist with the transition of new accounts.
- Serve as a liaison between Home Office and Board of Director by maintaining open communication and professional relationships.
- Recommend and assist in managing the budget for the assigned book of business.
- Maintain awareness of changes in rules, statutes or regulations and communicate changes to team and Board of Directors, when applicable.
- Develop and implement WRMC Best Practices / Standard Operating Procedures on-site.
- Enforce WRMC policies and procedures.
- Evaluate properties that are under performing and implement strategies for improvement.
- Ensure personnel are capable of meeting the community’s goals and standards.
Ability to lift up to 10 lbs. Working in an upright standing or sitting position for long periods of time will fluctuate day by day. Occasional handling, grasping, and lifting of objects and packages. Extensive use of fingers for typing and visual use of the computer monitor. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building, as required, to meet the job functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A minimum of five (5) years of business or Property Management experience is required or an equivalent combination of education and experience. Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization. Effective written and verbal communication skills. Highly organized, people-oriented individual. Able to work under tight deadlines and use time effectively based on key priorities. Coaching and training abilities and an understanding of accounting principles are desired.
