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Form of work
SalaryWe offer remote work opportunities (AZ, CO, ID, MT, NV, NM, UT, WA & WY only)
Under the leadership of the Director of Population Health this role is accountable to design, develop, deliver and maintain basic and advanced skills training supporting orientation and ongoing training needs for all levels of clinical and non-clinical Population Health (PH) and Disease Management (DM) staff on the use of operational workflows, systems and applications available to them. This individual contributor is accountable to ensure that all clinical training offered to staff meets regulatory, accreditation (URAC) and contractual requirements for topic, content delivery and documentation. In addition, this position requires designing, developing and presenting synchronous training courses relating to clinical and operational topics, and includes content, visual aides, exercises for the student and examinations. This position will also develop and implement a comprehensive plan for meeting the continuing educational needs of PH employees, in order to enhance, promote, and maintain high standards in professional growth and quality health care delivery. In collaboration with the PH Communications Specialist will also lend expertise to the research, development and design of beneficiary educational content used within the PH/DM programs.
Education & Experience
Required:
- Registered Nurse, with current unrestricted license in appropriate state
- Bachelor’s degree in nursing, education, health care or other related field
- Minimum of three years clinical experience with a Managed Care Organization (MCO) or healthcare system, specifically clinical programs such as Population Health, Chronic Disease or Case Management
- Minimum of two years training experience in a corporate, professional, healthcare or academic setting
- Expert proficiency using Microsoft Office suite of program, specifically WORD, PPT and VISIO
- Proficiency in working and teaching the use of technology – specifically care management tools and platforms
- Master's Degree in Nursing, Education or related field
- Experience with URAC, NCQA or other accreditation bodies supporting the educational needs tied to accreditation and regulatory requirements
Key Responsibilities
Analyze training needs, design, develop the course (content, visual aides, exercises, and tests), maintain the course in a way that other clinical leaders can present it, and teach the course.- Design training and educational content/course delivery that can be done in a synchronous and asynchronous settings, and in one on one coaching sessions to support both remote and onsite operational models.
Assist with training department-specific needs, such as, maintaining required training documentation, maintaining both clinical and non-clinical training and orientation curriculum, participating in PH leadership meetings, process improvement meetings, and other duties as appropriate and requested.- Participate in the development of training requirements that meet regulatory, contractual and organizational goals including, but not limited to, needs and skills assessments, continuing educational opportunities, professional development, and other duties as appropriate and requested.
- Contributes to the design, development and production of department policies and desk procedures that meet contractual, accreditation and regulatory requirements.
- Support the development of beneficiary educational content, tools and materials in collaboration with the PH Communications Specialist.
- Provide employees and the PH leadership team with performance feedback, assist with identification of educational and performance needs of staff and conduct follow-up training as needed and requested.
- Plan formal and informal learning activities, including synchronous classes, in-services, workshops, symposiums, refresher courses, when appropriate or requested.
- In collaboration with the PH Communications Specialist and PH leadership team, assist in researching alternative training opportunities, methods and media to support beneficiary educational needs from all PH programs.
- Enhance self-development and training skills on an ongoing basis by, maintaining current knowledge in the fields of nursing and adult education, to include learning theory, motivation theory, and new approaches to teaching.
- In collaboration with the PH Communication Specialist lends expertise and supports a centralized library for educational resources that can be used by employees and beneficiaries.
Competencies
Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.
Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Computer Literacy: Ability to function in a multi-system Microsoft environment suite of applications, TriWest Intranet, the Internet, and department software applications.
Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
Technical Skills: Knowledge of principles of adult learning; knowledge of competency-based assessment programs; ability to coach people; knowledge of concepts of changing behavior; ability to adapt to multiple learning styles; ability to conduct educational classes in small-medium group size; knowledge of managed care, Population Health and disease management program strategies.
Working Conditions
Working Conditions:
- Must be available to cover any work shift
- Works within a standard office environment, with minimal travel required
- Extensive computer work with prolonged periods of sitting
- Department of Defense security clearance required
Company Overview
Taking Care of Our Nation’s Heroes.
It’s Who We Are. It’s What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!
Our job is to make sure that America’s heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.
Benefits
We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
- Medical, Dental and Vision Coverage
- Generous paid time off
- 401(k) Retirement Savings Plan (with matching)
- Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
- Tuition reimbursement
- Paid volunteer time
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
