Address
Form of work
SalaryUnder general supervision, performs semi-routine clerical duties relating to storage and dissemination of police
records, as well as, being customer service focused.
ESSENTIAL JOB FUNCTIONS:
1. Enters, maintains, and retrieves data, reports, photographs, video recordings, citations/pull cards, and information into and from a variety of files and automated law enforcement record systems.
2. Copies and distributes crime, incident, arrest, accident reports, photographs video recording, and other related paperwork to the general public, departmental personnel, and representatives from other agencies in accordance with established policies, procedures and laws.
3. Assists walk-in, fax, email, and phone customers by providing information and responding to questions related to filing reports, issuing permits, copies of reports, fingerprinting, release of criminal history information and open record requests.
4. Contacts citizens by phone to collect information to enter an offense or incident report into the records management system.
OTHER JOB FUNCTIONS:
5. Maintain organized and accurate filing system of paper and/or electronic documents.
6. Receives, issues receipts and processes monies for record services.
7. Promotes and maintains community engagement.
MINIMUM QUALIFICATIONS:
Knowledge, Skills and Abilities Required:
Knowledge of state and federal laws related to records management, Public Information Act, Texas Penal Code, and Local Government Records Control Schedules
Knowledge of customer service principles and practices
Knowledge of standard office practices, procedures, equipment, and clerical techniques
Knowledge of PC’s and software including but not limited to Microsoft Office, network applications, the internet, TCIC/NCIC databases and automated record systems
Knowledge of modern office equipment, methods, and procedures
Knowledge of English usage, spelling, grammar, and punctuation
Skill in compiling confidential reports and files
Skill in performing a variety of clerical duties
Skill in maintaining complex alpha and numeric filing systems
Skill in recording and organizing data
Skill in collecting, providing change and receipting monies for Records services
Skill in applying established procedures for disseminating records
Skill in communicating effectively and courteously with the public, other city employees and other agencies by oral Ability to exercise good judgment in maintaining the confidentiality of critical and sensitive information, records and reports
Ability to use sound judgment in following and applying pertinent laws, regulations, policies, and procedures
Ability to produce quality, accurate work and utilize work time properly and productively
Ability to enter oral, recorded, and handwritten reports
Ability to enter information into information systems, access and retrieve data
Ability to operate a variety of office equipment including but not limited to computer and related software, phone, cash register, print/copy/scanner
Ability to cope with situations firmly, courteously, and tactfully
Qualifying Education and Experience:
High school education plus two years of administrative support experience, data entry, customer service, records management, or law enforcement or equivalent combination of education and experience.
