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Form of workSpring Branch Independent School District
Job Description
Records Clerk/Telecommunications Operator - Police Department
Job Description
Records Clerk/Telecommunications Operator - Police Department
- High school diploma or equivalent.
- Shall be licensed as a Telecommunication Operator by Texas Commission on Law Enforcement or complete the license requirements to receive a license within twelve (12) months of employment.
- Applicants must be a minimum 21 years of age.
- Valid Texas Driver's license.
- Must have never been convicted of an offense above the grade of a Class B misdemeanor or a Class B misdemeanor within the last ten years.
- Successfully complete a security clearance check
for accessing security sensitive criminal case history information from Federal/State and Local Law Enforcement Agencies. - Must be able to certify with Harris County Justice Information Management System J.I.M.S.
- Must be able to certify with the State of Texas Law Enforcement Telecommunications System (TLETS) and National Law Enforcement Telecommunication System (NLETS).
- Must be able to certify with the State of Texas as a Terminal Agency Coordinator (TAC).
- Maintain Texas Crime Information Center /National Crime Information Center (TCIC/NCIC) certification.
- Must be able to become a Notary Public.
- Minimum Assessment Standard: Broad knowledge of MS Word and broad knowledge of MS Excel.
- Ability to do multiple functions in a high stress environment.
- Maintaining composure in emergency situations.
- File maintenance skills.
- Effective organizational, communication and interpersonal skills.
- Ability to use computer system and learn new software quickly and efficiently.
- Demonstrate high level of integrity and discretion while processing sensitive background information.
- Demonstrate a high level of time management.
- Bilingual preferred.
- Maintain confidentiality of police related and sensitive material being processed.
- Ability to operate multiple dispatch computers, police radio transmitting equipment and handheld electronic devices.
- Previous office experience preferred.
- One (1) year or more professional experience as a public safety dispatcher is preferred.
- Prior experience as a dispatcher, customer service representative or closely related experience is desired.
- Previous experience in maintaining law enforcement records is preferred.
Responsibilities:Clerical Support/Communications:
- Process and maintain police reports.
- Process both city and county citations, notarize citations as necessary.
- Issue ticket writing schedules for officers.
- Process subpoenas from various courts.
- Assist maintaining Jail Logs for both Adult and Juveniles.
- Produce reports to both local and State government as needed.
- Expunge records when notified by courts.
- Maintain and submit State crime data monthly through National Incident-Based Reporting System (NIBRS).
- Maintain and process police officers TCIC/NCIC certifications.
- Coordinate with District Attorney's office for all requests for reports, evidence, and statements.
- Maintain Dispatch logs.
- Simultaneously operate various computers sand radio systems.
- Monitor SBISD building alarm system and SBISD building camera systems.
- Provide a constant radio and telephone contact base after hours for all mobile employees of the Operations Department and Police Department.
- Provide officers with information necessary for them to complete their required duties during each shift including arranging for security patrol duties whenever required and closing or securing any district facility.
- Act as a District's central information center for all district related emergencies, including Maintenance and Transportation Department operations during nonbusiness hours.
- Dispatch outside emergency services as needed.
- Record the communications and actions taken as per Police Department dispatch procedures.
- Answer and prioritize all incoming emergency and non-emergency calls; collect essential information from callers; determine nature of emergency; dispatches appropriate personnel; assist callers according to Departmental policies and procedures.
- Provide information to police or fire personnel; refer non-emergency calls to appropriate departments; enter data into division, department or similar databases; and assist walk-in visitors.
- Enters and clears warrants and stolen articles from department to TCIC/NCIC computer.
- Retrieves Driver's License and Vehicle Registration data from State database.
- Distribute all updates to telecommunication system.
- Manage the BADGE report writing program.
- Monitor and Manage MANITOU fire alarm terminal.
- Manage EFORCE report writing program.
- File all reports and logs in a timely manner.
- Creates new officer account information with EFORCE RMS & CAD system.
- Work with Harris County's Juvenile division for Diversion Program completion.
- Work with the District's Legal Department with open records request.
- Run monthly reports of calls for service for data and accuracy.
- Submit Cris Crash reports to TXDOT when needed.
- Operate as a Telecommunicator as assigned.
- Must be able to work varying shifts evenings, nights, holidays, weekends, and overtime as necessary.
- Perform other duties as assigned.
Responsibilities: None Equipment Used: Computer and various office equipment. Working Conditions:Mental Demands:
- Maintain emotional control under stress.
- Work with frequent interruptions.
- This position requires regular in-person interaction with the public.
- Repetitive hand motions.
- Prolonged use of the computer.
- Frequent sitting, stooping, bending, pushing, pulling, and lifting 25-50 lbs.
- Moving small stacks of boxes, equipment and other Police Department equipment.
- Ability to comprehend and execute written and verbal instructions.
- Ability to tolerate confinement to work area for duration of work shift.
- Ability to perform multiple duties simultaneously.
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. By applying for this position, I acknowledge that I have read and understand the job description listed above.
