POLICE COMMUNICATIONS OPERATOR I

BID/JOB ANNOUNCEMENT
POLICE COMMUNICATIONS OPERATOR I
OFFICE OF EMERGENCY MANAGEMENT AND COMMUNICATIONS (OEMC)
Number of Positions: up to 20
Starting Salary: $53,340.00
This position is open to current Bargaining Unit 02 BIDDERS AND the PUBLIC. Only current City employees covered under the City's Collective Bargaining Agreement with the PUBLIC SAFETY EMPLOYEES' UNION - S.E.I.U., LOCAL 73 AND I.B.E.W. LOCAL 21, (BARGAINING UNIT 02) are considered BIDDERS and are eligible to bid. Qualified BIDDERS who properly submit a bid application will receive preference over any non-bidders.
BID INSTRUCTIONS : Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND
1. Check the box on your profile titled "Currently employed by the City of Chicago"
2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')
3. Select your correct bargaining unit
FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION.
Successful candidates must pass a drug screen and a background investigation. Persons offered employment must pass all pre-employment exams prior to appointment.
Under supervision, receives, processes, and relays requests for police, fire, or emergency medical services and/or non-emergency requests for alternate response public safety services or assistance, and performs related duties as required.
ESSENTIAL DUTIES

• Receives incoming emergency 9-1-1 calls from persons requesting public safety services or assistance
• Receives incoming calls from 3-1-1 or other city numbers from persons requesting non-emergency public safety assistance
• Solicits descriptive information to determine the nature of requests and the gravity and location of incidents, including potential threats, risks, or hazards that responding police units may encounter and to determine the best way to provide service
• Processes calls involving non-English speaking, excited, or suicidal individuals
• Enters incident or service request information using a computer console and forwards to Police Communications Operator II for dispatching
• Operates a two-screen police dispatch console and telephone equipment to receive and process 9-1-1 calls
• Forwards requests for fire and emergency medical services to fire dispatch operations
• Determines whether callers have been the victim of a crime or the subject of a non-criminal incident
• Uses the Incident Reporting Guide to determine the proper primary and secondary classification of criminal and non-criminal reports
• Completes case reports using the Automated Incident Reporting Application (AIRA) or the Miscellaneous Incident Exception Report
• Uses the Police Computer Aided Dispatch (PCAD) system to create a computerized event of non-emergency incidents so a Records Division (RD) number can be assigned
• Enters motor vehicle thefts or stolen vehicle parts into Law Enforcement Agencies Data System (LEADS)
• Mails Victim Information Notices (VINs) for all completed reports
• Returns phone calls to citizens who opted to leave a message rather than waiting for an officer
• Relays information regarding incidents to citizens, other COMMUNICATIONS OPERATORs, department officials, or other agencies, as required
• Provides on-the-job training for new hires, as required

Additional duties may be required for this position.
Location: Office of Emergency Management and Communications
Address: 1411 West Madison St
Days Off: Rotating Days Off
Watch/Shifts: Various (1st, 2nd & 3rd Watch)
Hours: 10:00 p.m. - 6:00 a.m.; 6:00 a.m. - 2:00 p.m.; 2:00 p.m. - 10:00 p.m. (MAY REQUIRE OVERTIME)
THIS POSITION IS IN THE CAREER SERVICE.
Qualifications
Minimum Qualifications
High School Diploma or equivalence certificate (GED), plus two years of work experience performing high volume public contact work that requires soliciting information either in-person, via telephone or radio, OR two years of work experience conducting telephone interviews and/or surveys, OR one year of work experience in receiving and processing or dispatching emergency calls, OR one year of professional law enforcement officer experience; or an equivalent combination of education, training, and experience.
Licensure, Certification, or Other Qualifications

• As of the date of application, candidates must have reached their twentieth birthday
• Successful candidates must complete a computerized, job simulation/skills assessment test with multiple components including a keyboard exercise which requires a typing speed of thirty (30) words per minute, a drug screen, and a background investigation
• LEADS certification is required prior to completion of probationary period

NOTE: Proof of age will be required at the time of processing.
NOTE: A copy of your official transcripts will be required at time of processing, if applicable.
SELECTION REQUIREMENTS
This position requires applicants to successfully PASS a written test/skills assessment with multiple components, answer affirmatively a Willingness and Ability Questionnaire AND complete an interview. Test results will be sent out by the Department of Human Resources after test results have been compiled and analyzed. Applicants who receive a passing score on the test(s) AND Willingness and Ability Questionnaire will be selected to interview. The interviewed candidate receiving a passing score on the test(s) and Willingness and Ability Questionnaire and possessing the qualifications best suited to fulfill the responsibilities of the position will be selected. If you are a bidder, you will be selected in seniority order according to the collective bargaining agreement AND
Preference will be given to candidates possessing the following:

• Previous experience in a 9-1-1 emergency call center using a Computer Aided Dispatching system
• Previous experience as a Law Enforcement Officer
• Previous experience in a high volume, face to face customer service environment for a large retailer or other large entity
• Previous experience as a customer service representative in a high volume, call center environment
• Previous experience as a taxicab or transportation dispatcher using a Computer Aided Dispatching system
• An associate degree
• A City Colleges of Chicago - Intro to Emergency Management & Communications (OEMC) Certificate

City Colleges of Chicago - Intro to Emergency Management & Communications (OEMC) Certificate Preference: The City of Chicago offers a preference to individuals who have successfully completed the City of Chicago/City Colleges of Chicago partnership program resulting in a certificate of completion for the Introduction to Emergency Management & Communications (OEMC) course. In order to receive the OEMC/EMC Preference, candidates need to indicate whether or not they successfully completed the program by answering "yes" or "no" to the question on the online application that asks, "Did you successfully complete the City Colleges of Chicago Introduction to Emergency Management & Communications (OEMC) Certificate Program and do you want to be considered for this preference?" In addition, you must attach documentation to verify your successful completion from the City Colleges of Chicago. You must attach a copy of your City Colleges of Chicago - Introduction to Emergency Management & Communications Completion Certificate. Failure to answer the question and attach the required documentation will result in you not being considered for the preference .
Residency Requirement: All employees of the City of Chicago must be actual residents of the City of Chicago as outlined in Section 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.
City of Chicago Department of Human Resources
Brandon Johnson Sandra Blakemore
Mayor Acting Commissioner
Applications for this position will be accepted until 11:59 pm CST on February 15, 2024.