Police Communications Dispatcher

Salary : $51,350.52 - $79,707.94 Annually
Location : Red Bluff, CA
Job Type: Full-Time
Job Number: 2024001
Department: Police
Opening Date: 01/16/2024
Closing Date: 2/5/2024 5:00 PM Pacific
Description
The following information MUST be submitted with your completed application to be considered for this position:

• Current (must be within one year) Certified Typing Certificate with a minimum 40 net words per minute
  • A qualified Certified Typing Certificate is given after an in person timed test proctored by a qualified organization within 12 months of submitting an application
• Copy of High School Diploma or G.E.D.
• Valid California Driver's License

Passing a Written Test is required as part of the hiring process.
*The top wage listed is contingent upon qualifying for certain incentives including educational, POST certification and longevity for years of service, which is transferable from other law enforcement agencies.
Answers emergency and routine calls from the public for Police, Fire, and Medical assistance and dispatches necessary personnel and equipment.
Essential Duties & Responsibilities
Receives information generated by telephone, radio calls, fire, police alarms and walk-in contacts concerning: crimes, fires, medical emergencies, public works calls, and other service requests. Promptly and courteously obtains pertinent information regarding calls for service, determines the priority and promptly dispatches appropriate police, fire and other units. Maintains effective and efficient communications between departments, officers in the field and other public safety agencies when necessary during the course of all transmissions. Maintains radio contact with emergency field units on routine assignments and during emergency situations. Monitors officers progress reports from the field and otherwise ensures the effectiveness and safety of the officers. Maintains complete and accurate records of all calls for service and all radio transmissions. Enters all calls for service including type of incident, location, persons involved and circumstances via the Computer Aided Dispatch system. Maintains up-to-date operating manuals, procedure manuals, and training guides. Processes warrants including records checks. Performs data entry work as assigned.
May be required to testify in a court of law. Greets citizens at the counter when the business office is closed. Perform other duties as assigned.
PERIPHERAL DUTIES
Performs other related duties consistent with the role and function of the classification.
TOOLS AND EQUIPMENT USED
Teletype computer, computer aided dispatch, radio and telephone computer, recording equipment, copier, and fax machine.
PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Lift miscellaneous objects such as printer paper weighing as much as twenty five pounds. Must also be able to load various office machines with paper and replace toner cartridges.
• Must be able to move and use ladders to reach files on ceiling high shelves.
• Must be able to bend or stoop to reach files in low drawers.
• Must be able to hit reset buttons on computers and backup equipment kept on shelves above six feet in height.
• Must be able to twist to answer phones/reach miscellaneous objects on desk and to perform manual sorting.
• Must be able to hear and understand someone speaking on the phone.
• Must be able to determine which piece of office equipment is ringing or sounding an alarm.
• Must be able to work in an air-conditioned building.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Busy office/dispatch environment with many computers and television screens. Above normal noise environment.
Education, Experience & Licenses
MINIMUM QUALIFICATIONS
Possess a P.O.S.T dispatcher certificate or pass the written P.O.S.T. entry level dispatch test and pass the three week P.O.S.T dispatcher course and obtain the P.O.S.T. dispatcher certificate within one year of hire date.
Education:

• High School graduate or G.E.D. Some college units highly desirable.
• Must be 18 years of age or older.
• Must possess a Valid California Drivers License
• Must be able to type at 40 words per minute corrected.

Ability to:

• Speak the English language clearly, distinctly and concisely.
• Work independently and think quickly under pressure and exercise good judgment in emergency situations.
• Remain calm and respond quickly and accurately during emergencies.
• Operate Computer Aided Dispatch and Teletype computer keyboards and radio/telephone computer keyboards and keypads.
• Write/print legibly, spell accurately.
• Work a variety of shifts including midnights, days, swing, and overlap on a rotating basis, that cover a 24 hour period.
• Work weekends and holidays, as assigned.
• Hear and understand messages and directions.
• Maintain accurate records, which includes data entry.
• Maintain an effective working relationship with other employees and the public.

DESIRED MINIMUM QUALIFICATIONS
One-year experience as a public safety dispatcher is desirable or two years in a field where contact with the public was a major portion of the applicants duties. Candidates with knowledge of California Penal Code and California Vehicle Code will be given preference.
Selection Guidelines
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
The department is currently recruiting for one (1) vacancy
In addition, the City of Red Bluff is establishing an eligibility list to fill future vacancies for a Police Communications Dispatcher, as well as subsequent vacancies which occur during the life of the eligibility list.
Please submit ALL required documents when applying such as, copies of all required degrees and/or certifications as outlined in the job description. Incomplete applications will not be considered.
For questions about this recruitment contact:
Scott Garrison, HR Administrator
530-527-2605 Ext. 3051 | hr.redbluff@cityofredbluff.org
All final offers of employment are contingent upon successful completion of background, fingerprinting, drug test and physical examination provided by the City.
The City of Red Bluff is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NOTE: THESE BENEFITS DO NOT APPLY TO PART-TIME EMPLOYEES.
This position is covered by the Police Officers' Association bargaining unit.
The City offers a generous benefit package which includes:

• 5% salary step increases based upon satisfactory completion of first 6 months (Step A to B).
• Annual 5% salary step increases based upon satisfactory completion of each full year (Steps B to F).
• 5% Longevity Steps at 5, 10 & 20 years of service (includes commensurate years of service at other qualifying agencies).
• Educational and POST Certificate incentives available.
• Approximately 80% of the premiums for medical, dental and vision plans are paid by the City. These plans cover the employee and all eligible family members.
• Life Insurance coverage up to $50,000 fully paid by the City.
• A retirement plan through CalPERS.
• A deferred compensation retirement savings plan is available to employees.
• An Employee Assistance Program is provided to all employees and employees' family members at no cost.
• Positions shall receive a uniform allowance of $32.69 for sworn officers and community service officers, $17.31 for communication dispatchers per bi-weekly pay period.

Benefits also include an annual paid leave plan of:

• 108 hours of vacation (increases upon continuous years of service).
• 96 hours of sick time.
• 13.5 paid holidays

01
Are you able to submit a current certified typing certificate with a minimum of 40 net words per minute, (obtained within the past 6 months, and signed and proctored by a certified agency)?

• Yes
• No

02
Do you have a High School diploma or G.E.D certified scores and/or college transcripts?

• Yes
• No

03
Do you possess or have the ability to obtain a P.O.S.T. dispatcher certificate within one year of date of hire?

• Yes
• No

Required Question