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Upcoming Increase:
The Anaheim Police Department is seeking motivated and detail-orientated individuals for the position of Police Communications Operator. This position is responsible for emergency and non-emergency call taking for police service. The ideal candidate will be able to multi-task and work in a fast paced environment.
Candidates must possess prior experience that includes heavy public contact as a telephone operator, receptionist, police cadet, or related position. Incumbents must also be able to type at a net corrected speed of 50 words per minute and must be available to work assigned shifts, including weekends and holidays.
Essential Functions
The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
- Answer 9-1-1 calls, recording necessary information, transmitting information to dispatchers and, as appropriate, maintaining communication with caller until arrival of appropriate emergency units.
- On non-emergency lines, determine nature of call whether the call is an emergency, urgent or routine matter, transmitting information to dispatchers or transferring to appropriate extension.
- Read maps and memorize streets and coordinates; determine sectors.
- Assist callers in a wide variety of emergency and urgent matters, giving advice and counseling callers to remain calm and to follow instructions.
- Duplicate various schedules, logs and reports as required.
- Operate a computer, telephone console, and an enhanced 9-1-1 system.
- Monitor security cameras and review building security; screen all incoming personnel and guests at the station and parking lot.
- Operate the computer aided dispatch system equipment, Telecommunications Device for the Deaf (TDD) and other office equipment; operate teletype and computer terminal to check for registered owner of vehicles and other information.
- Attend communications and patrol briefings and review daily logs of previous shifts.
- Research information and respond to field officer inquires.
- Perform related duties and responsibilities as required.
Qualifications
Experience:Prior experience that includes heavy public contact as a telephone operator, receptionist, police cadet, or related position, is required.
Knowledge of: English usage and spelling, basic telephone procedures and techniques, and principles of effective verbal communication.
Ability to: Type 50 net wpm quickly and accurately on a computer keyboard; write quickly and legibly; speak clearly and distinctly; remain calm in crises and high stress situations; solicit required information from callers; receive confidential information and maintain confidentiality; understand pertinent procedures and functions quickly and apply them without immediate supervision; establish and maintain effective relationships with those contacted in the course of work.
NOTE: Must be available to work assigned shifts, including weekends and holidays.
Employees of the Anaheim Police Department must be permanent and full-time residents of the State of California and live within a one hundred (100) mile radius of the City of Anaheim.
Supplemental Information
Applications will be accepted until Wednesday, April 24, 2024 at 5:00 PM. Applicants are encouraged to apply early. Applications will not be accepted after this deadline.
Written Exam - tentatively scheduled for the week of May 6th (Wednesday, May 8th and/or Thursday May 9th) The City of Anaheim utilizes the Peace Officer Standards and Training (POST) Entry-Level Dispatcher Selection Test Battery. The POST Examinee Guide (Download PDF reader) provides information about the test. Because the test measures general abilities, there is no study guide or reading list for the test. It is recommended that you familiarize yourself with the test formats shown in the Examinee Guide.
Written Exam Waiver Request
Applicants who have taken the POST Entry-Level Dispatcher Selection Test Battery within 365 days of application and achieved a T-score of 50 or higher may request a waiver from the written exam. Applicants requesting to waive the written exam are required to submit proof of their qualifying T-score on agency letterhead from the agency that administered the exam.Applicants who possess a qualifying T-score must attach the required documentation to their application.
Applicants may not take the POST Entry-Level Dispatcher Selection Test Battery within 30 calendar days of taking the exam with another department/agency.
The following documents are required and must be completed and brought to the oral interview:
- Preliminary Background Information/PHS
- Background Investigation Questionnaire (BIQ)
- Required Documents
- Applicant Autobiography
Please provide as many of the required documents along with your Preliminary Background Information/PHS, BIQ, and Applicant Autobiography. Items such as transcripts, credit report or other missing documents can be provided upon your receiving them.
Anaheim Police Department Blueprint - knowledge of the Anaheim Police Department Blueprint is required of all Police Department employees.
Further selection steps include, but are not limited to a background investigation, polygraph examination, psychological evaluation, a medical examination, which includes drug/alcohol screening, and an interview with the Chief of Police. The interview with the background investigator and completion of the background investigation will include, but is not limited to, verification and evaluation of any present and/or past use of drugs, driving and employment history.
Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time, want to screen yourself and withdraw prior to starting the recruitment process.
- Any illegal use, sales, or possession of a drug classified as an opiate (heroin, opium, etc.) or PCP.
- Any use of cocaine, methamphetamine, hallucinogens (GHB, MDMA/ecstasy, ketamine, etc.) within five years of date of application.
- Any illegal use of anabolic steroids within three years of date of application.
- A pattern or history of irresponsibility as evidenced by debt collections, civil judgments, failure to pay, late payments, etc.
- Two or more at-fault traffic collisions within three years of the date of application.
- Conviction of a hit-and run offense.
- Any driver's license suspension within five years of date of application.
- Conviction of a felony crime.
- Conviction of any misdemeanor crime within five years of application.
- Any conviction as an adult, of any misdemeanor crime involving domestic violence, sexual-related offenses or crimes against children.
- Any conviction as an adult, of a theft or larceny crime.
- Use of cocaine, methamphetamine, hallucinogens (GHB, MDMA/ecstasy, ketamine, etc.) previous to five years of application.
- Prior nitrous oxide use.
- Illegal use of anabolic steroids previous to three years of application.
- Illegal use of a hypodermic needle/ syringe.
- A bankruptcy within the past three years of date of application.
- More than one moving violation in the past 12 months, and/or three or more moving citations within the past three years, and/or five or more moving citations within the past five years of date of application.
The City of Anaheim uses E-Verify and new employees must provide documentation to establish both work authorization and identity.
Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process.
The City of Anaheim offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefits amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
To view the current benefits summary, visit: https://www.anaheim.net/DocumentCenter/View/30970/Benefits-Summary-Full-Time
For additional information about the City's benefits, visit: www.myanaheimbenefits.com
RETIREMENT BENEFITS – The City contracts with the California Public Employees Retirement System (CalPERS) to provide retirement benefits. Retirement formula is based on appointment date and membership status with CalPERS.
Note: Pension contribution limitations are set by CalPERS each calendar year, with compensation limit requirements for Public Employee Pension Reform Act (PEPRA) members and Classic members. Employee contributions will be deposited into a 401(a) account after reaching this limit. Employees with CalPERS membership dates prior to July 1, 1996 are not impacted by these limits.
To view the current limits and additional CalPERS information, visit:
https://www.anaheim.net/DocumentCenter/View/4783/CalPERS-Rates
