Point of Sale (POS) Engineer

Job Description

• Communicate proactively with store personnel to alleviate their technical problems providing proper timelines and effectively securing their buy-in.
• Collaborate with employees across the company to maximize their work effectiveness by ensuring proper technology operations.
• Troubleshoot and resolve software and hardware issues related to POS solutions.
• Perform routine maintenance to ensure system stability and performance.
• Manage the processes to transfer funds between customers, merchants, and financial institutions.
• Provide technical assistance to merchants and financial team regarding payment processing issues.
• Monitor and resolve discrepancies in transactions
• Keep track of POS system inventories
• Generate and update proper documents to procure/secure devices
• Install and set up POS solutions at the stores
• Configure system settings to meet specific business requirements
• Offer training to store managers/cashiers, enabling them to make the best use of the system
• Conduct PoC to improve/expand the payment system and internal backend system.
• Develop/Automate new innovative features and apply to the system for enhancement.
• Perform compliance activities and establish day-to-day operation to meet requirements.
• Maintain site licenses, plan and implement IT security to meet legal requirements.

Qualifications

• Bachelor's Degree, Information Technology/Computer Science
  3~5 years as a POS system engineer/operator
• Certificates preferred: Comptia A+ and/or ITIL
• Experience with Toshiba POS hardware system installation/operation is preferred
• Collaboration with merchant processors, PCI Compliance, and POS software development experience is a plus
• Understanding of payment system flow/structure
• Strong technical knowledge and skills, particularly in computer hardware and software.
• Linux based system operation
• Basic network knowledge
• Basic data analysis
• Bilingual(English/Korean)