Who Are We
The Role
Manage the overall process/protocol/guidelines for all players in conjunction with USTA Player Services.
- Oversee room numbers and reservations alongside reservations staff
- Oversight of planning and execution of official hotel experience
- Arrival/departure experience
- Special Events - will liaise with staff managing these
- F&B/Dining operations and billing
- Transportation
- On property customer service experience
- On property troubleshooting
- Security
- Main point of contact for meeting space, banquet and Player Operations buildout with hotel prior to and during event
- Responsible for hotel staff scheduling
Logistics and Coordination:
- Oversee room numbers and reservations in coordination with reservations staff.
- Lead the planning and execution of the official hotel experience for players.
- Ensure a seamless arrival and departure experience for all players.
- Coordinate and liaise with staff managing special events.
Hospitality Operations:
- Food & Beverage/Dining operations, including billing processes.
- Manage transportation logistics for players.
- Supervise on-property customer service experience and address troubleshooting needs.
- Implement security measures to ensure the safety of players.
Event Logistics:
- Serve as the main point of contact for meeting space, banquet, and Player Operations buildout with the hotel both before and during the event.
Staff Coordination:
- Responsible for hotel staff scheduling
Who You Are
- Punctual and impeccably presented, adhering to shift attendance requirements and maintaining a neat, well-maintained uniform.
- Possess a positive demeanor and outstanding communication skills.
- Available to work the full duration of the onsite US Open tournament, including days, nights, weekends, and extended hours
- Able to work autonomously and collaboratively as part of a team.
- Bilingualism is preferred.
Qualifications: