This position will manage the operations of the US Open Player Hotel.
Responsibilities:
- Manage the overall process/protocol/guidelines for all players in conjunction with USTA Player Services
- Oversee room numbers and reservations alongside reservations staff
- Oversight of planning and execution of official hotel experience
- Arrival/departure experience
- Special Events - will liaise with staff managing these
- F&B/Dining operations and billing
- Transportation
- On property customer service experience
- On property troubleshooting
- Security
- Health Protocols (if applicable)
- Main point of contact for meeting space, banquet and player operations buildout with hotel prior to and during event
- Responsible for hotel staff scheduling
- Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
- Must maintain a positive demeanor
- Must have prior experience managing a team
- Excellent communication skills
- Available to work for the full duration of the US Open tournament and be available days, nights, weekends and extended hours
- Must be able to work autonomously and as part of a team
- Bilingual (preferred)
- This position is exempt