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Form of workJob Description
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Promotes the following within the department and among all employees:
Requirements
EDUCATION and/or EXPERIENCE:
Bachelor's degree and four - five years related experience and/or training, or an equivalent combination of education and experience. Previous experience managing a staff.
SPECIAL QUALIFICATIONS:
Must possess excellent communication and organizational skills.
This position requires a Level 2 Gaming License.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to write effective reports and memos. Ability to respond to inquiries from employees or guests. Ability to communicate effectively in one-on-one, small group, and large group settings.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.
REASONING ABILITY:
Ability to apply common sense reasoning to variety of situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment is typically smoky.
SUMMARY:
Responsible for acquiring, retaining, reactivating, and growing play from high-end guests through personal, professional contact. Also responsible for ensuring that all marketing information is up to date and in accordance with established marketing strategy.
Responsible for acquiring, retaining, reactivating, and growing play from high-end guests through personal, professional contact. Also responsible for ensuring that all marketing information is up to date and in accordance with established marketing strategy.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Develops and manages Guest Service Specialists and Executive Casino Hosts in accordance with established policies, budgets, procedures and specifications.
- Monitors and evaluates host's goal numbers each month.
- Holds Executive Hosts accountable to monthly and yearly goal numbers.
- Cultivates a team that delivers effective and efficient guest service
- Ensures individual and team comping decisions are within department guidelines.
- Ensures team complies with room reservation processes.
- Coordinates with Executive Hosts and the Director of Marketing and Player Development at the New Buffalo and South Bend properties regarding rooms and event RSVPs.
- Ensures South Bend and New Buffalo Player Development teams are scheduled to attend property events and promotional activities.
- Maintains appropriate staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed.
- Facilitates the flow of information to the South Bend and New Buffalo Player Development teams and departments by organizing and presiding over regularly scheduled marketing meetings in coordination with other departments.
- Assists in monitoring operating budgets.
- Held accountable, to a high degree, for maintaining accurate and thorough departmental records and reports regarding VIP events and daily manager reports.
- Creatively resolves problems in Player Development.
- Decides the final outcome of guest disputes involving complimentaries when an appropriate resolution cannot be reached by a manager or supervisor.
- Ensures a maximum level of guest services and satisfaction is achieved and maintained.
- Attends marketing meetings as a source of knowledge concerning the participation of Player Development in upcoming promotions.
- Develops outings and programs to entice and facilitate new VIP level business.
- Maintains an adequate stock of supplies for the marketing teams.
- Assists in developing and implementing special property events for Player Development purposes.
- Interacts with high-end players to ensure their return and endorsement.
- Attends functions and designated events to provide support to the marketing department & to promote future business.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Promotes the following within the department and among all employees:
- Creates an atmosphere of fun for all casino guests.
- Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
- Instill an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
- Retain employees through personal involvement in training and development.
- Explain why we do things, in advance of doing them.
SUPERVISORY REQUIREMENTS:
Directly supervises the New Buffalo and South Bend Executive Hosts and Casino Guest Specialists.
Directly supervises the New Buffalo and South Bend Executive Hosts and Casino Guest Specialists.
Requirements
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Bachelor's degree and four - five years related experience and/or training, or an equivalent combination of education and experience. Previous experience managing a staff.
SPECIAL QUALIFICATIONS:
Must possess excellent communication and organizational skills.
This position requires a Level 2 Gaming License.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to write effective reports and memos. Ability to respond to inquiries from employees or guests. Ability to communicate effectively in one-on-one, small group, and large group settings.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.
REASONING ABILITY:
Ability to apply common sense reasoning to variety of situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment is typically smoky.
