Platform Specialist - Help Desk

Job Details
Job Location
Santa Clara, CA - Santa Clara, CA
Salary Range
$29.00
About us
Established in 1953, Kett Engineering is a leader in the Automotive Test and Personnel Services industry. Our goal is to provide our Automotive and OEM customers with superior service.
The strength and success of Kett clearly comes from the people behind the organization. Our workforce is comprised of dedicated, talented and hard working individuals with years of industry experience.
If you have an interest in automotive technology industry, a passion for excellence and a desire to exceed expectations then, we want you on are our team!
Kett Engineering is seeking a Platform Specialist to work on an Autonomous Vehicle program in Santa Clara california. We are particularly looking for an individual who has an active interest and history in computer work. The condidate must also be proficient in Python, command line and networking.
Please include a cover letter explaining how your professional experience has prepared you for the role.
Job Summary and General Purpose of Position:
The AV Platform Support Technician is responsible for making sure test vehicles are prepared, configured, and available for testing. They support advanced troubleshooting of issues before, during, and after testing. Working closely with the operations and engineering teams, solve problems and help make test vehicles more reliable.
Essential Functions:

• Configure software on vehicle systems
• Respond to and troubleshoot issues that arise
• Communicate clearly with AV drivers and operators to resolve issues experienced during testing
• Produce a comprehensive representation of an issue when experienced
• Conduct all work and testing with safety as the highest priority
• Work in tandem with engineering team to identify bug fixes.
• Perform various additional duties as requested.
• Be a leader among other technicians

Key Responsibilities:

• Contribute to a positive work environment and promote overall team effort.
• Focus on meeting and exceeding Kett and customer expectations.
• Responsibilities involve a definite degree of skill, accuracy and cooperation.
• Possess a thorough understanding of Kett and customer policies and procedures and Kett's Vision and Values.
• Ability to complete concise and accurate documentation.
• Promote safety awareness and assure compliance with all safety practices.
• Communication skills, verbal and written, are a priority.

Job Requirements:
Skills/Experience-

• Polished verbal and written communication skills
• Experience using and troubleshooting Mac, iOS, and Linux operating systems, as well as advanced command line experience
• Sound troubleshooting skills to determine causes of unexpected issues
• Experiences working with vehicles and vehicle systems is preferred
• Maintain composure during unexpected disruptions and frequent changes
• Willingness to work under challenging circumstances and time constraints
• Must be self-motivated, organized and accurate.
• Must have a valid driver's license for the 3 years prior to the contract start date
• Must have a clear driving record including but not limited to:
• No more than 1 point on driving record for 3 years preceding contract start date
• No incidents of any motor vehicle accident causing injury or death to any person.
• No DUIs or license suspensions or revocations based upon driving or operating a vehicle under the influence of alcohol or any drug in the 10 years prior to the start date.

This role has graduating levels. Assigned or advancement level is dependent on overall work experience, education/degree, certifications, acquired deeper understanding of the role, the ability to train, mentor, and lead others; and meeting and/or exceeding customer expectations or needs.
Education- Bachelor's degree preferred but may consider prior work experience in related field. High School Diploma or GED equivalent required at minimum.
Physical Requirements- Must be able to sit in a vehicle for as many as 6 hours per day. Must be able to lift up to 50 pounds. Job requires sitting, standing, and bending for approximately 6-8 hours on a daily basis. Must be flexible and able to perform numerous tasks as requested. Must be flexible to work overtime and hours above and beyond normal scheduled hours as needed. Ability to pass a background check, drug test, and, where applicable, a physical.
Critical Skills:

• Safety- Abides by, promotes and acknowledges all safety practices in keeping with high safety standards.
• Communications- Must provide information and receive feedback in a concise, accurate and detailed manner.
• Dependability- Display ability to successfully and satisfactorily complete assigned tasks.
• Cooperation- Exhibit characteristics of an effective team member focused on a common goal, promotes the development of like qualities in others.
• Initiative and Resourcefulness- Possess initiative to take effective action, anticipate needs and perform in accordance to resources provided.
• Flexibility- Must be willing and able to expand the scope of responsibilities as dependent upon requirements of the business environment.
• Commitment- Able to accept assigned tasks with a quality result as an objective.
• Dedication- Demonstrate the ability to consistently perform all responsibilities with integrity.
• Role Model- Serve as an example for Kett's Vision and Values.

Result Oriented- Accomplish performance targets established by Kett and the customer.
Job Type: Full-time
Salary: From $29.00 per hour
Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Santa Clara, CA 95051: Reliably commute or planning to relocate before starting work (Required)