Planet Fitness Team Member - Webster, Ny

Job description

Type: Hourly / Full-Time / FLSA Non-Exempt

Shifts are evenings are negotiable. M-F 3-11pm, 1-7pm weekends

*Must be available to work evenings & weekends*

The Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 17 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Part-time benefits: Gym Privileges, & Short-Term Disability Insurance.

Our organization believes in developing and promoting talent from within – 100% of our Club Managers started as part-time TEAM MEMBERs. Do you belong on our team? Apply today.

Job Type: Full-time

Pay: $15.60 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person