Address
Form of workBecome one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
PRIMARY PURPOSE:
The Host Person is primarily responsible for representing the brand of the venue while greeting and seating guests and assisting service staff with guest contact and table information. All duties are to be performed in accordance with departmental and policies, practices and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Provides extraordinary service consistent with the Bellagio luxury brand standards and S.H.O.W. Service Basics
- Maintain number of posting and post sharing requirements weekly
- Posting and engaging (liking and commenting) with the venue's social media posts, as well as engaging with review sites, such as Yelp
- Actively use social media to engage the guest in an immersive and interactive experience
- Greets and seats guests in a gracious manner and distributes business among Gourmet Food Servers equally and as fairly as possible
- Monitors guests that are seated, and immediately respond to guest's needs or request of first contact
- Assists in accepting reservations, if applicable; answers phone in a hospitable manner and confirms with the manager if large parties can be accommodated
- Represent the brand of the venue by posing in pictures for social media and marketing campaigns and promotional events on property and in public venues
- Checks on the billing status of the casino, room, bill back, and coupon and comp numbers to assist in closing of checks
- Maintains complete knowledge of the entire menu and proper food handling presentation and service
- Arranges the opening reports, floor plan, and checks
- Prints and changes out all menus nightly
- Maintains the proper supplies for the hostess stand and podium; cleans and/or dusts host stand and podium
- Maintains and makes copies and stocks host/hostess folder
- Cleans and maintains all food and beverage menus
- Assists service staff in their tasks as it relates to billing, guest requests or guest information
- Works with the management team to coordinate break scheduling for service staff while ensuring adequate floor coverage
- Maintains pleasant posture, movement, gestures and walking in line with fashion standards and trends as deemed by management
- Consistently maintains a well-groomed appearance and hygiene in accordance with Company standards and the brand of the venue
- Anticipate guest needs and provide service to each guest quickly and accurately; advises the manager of any guest complaints
MINIMUM REQUIREMENTS:
- One (1) year of experience as a Host Person in fine-dining restaurant or similar customer service experience
- High school diploma or equivalent
