Pickleball Associate

We are a diverse community joined together by a shared commitment to nurture the potential of kids, promote healthy living and foster social responsibility.
With more than 60,000 members across Chester County, our programs and facilities are always based on the unique needs and interests of the communities we serve. In addition, our volunteers, staff, members and donors are all united by a deep commitment to continually strengthen Chester County.
Job Title: Pickleball Associate
Branch: Pickleball Center at Downingtown
Pay Class: Part Time
Shifts/Availability: Evenings/Weekend shifts available
Rate: $15.00
About the YMCA of Greater Brandywine: The YMCA of Greater Brandywine (YGBW), an association of eight YMCAs serving Chester County, is a non-profit organization committed to nurturing the potential of every child, promoting healthy living and fostering social responsibility through life-changing programs for all.
Position Summary: The Pickleball Associate's primary responsibility is to greet and welcome all who visit the Pickleball Center at Downingtown. Pickleball Associates build community by providing accurate information and connecting members with one another, staff members, programs, and resources that will help them to accomplish their goals.
Responsibilities:
• Provides outstanding customer experience by greeting members and helping to direct them to the appropriate areas in the facility.
• Develops and maintains a full understanding of the benefits, offerings, and values of a Pickleball Center membership and programming.
• Assists in facility tours for prospective members.
• Performs basic functions in the organizational membership software system including but not limited to starting and processing memberships, updating contact information, taking payments, and registering individuals for programs.
• Ensures facility security by scanning members in and checking that their membership is valid before permitting entry.
• Confirm members are signed up for all open skill-level play sessions and playing on the correct court(s).
• Answers member inquiries and/or directs them to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.
• Maintains accurate cash, receipt records, and financial operating procedures.
• Understands and properly executes opening and closing procedures.
• Maintains a professional atmosphere and presentation with proper and current signage.
• Maintain a clean and risk-free environment.
• Always wears approved YGBW apparel and name tag when on duty.
• Lead with enthusiasm and positive motivation.
• Lead by example at all times. Interact with a high level of professionalism and accountability.
• Ensure compliance with all YGBW policies and standard operating procedures.
• Perform other related duties as assigned.
Qualifications:
• Must be 18 years of age or older.
• Basic computer knowledge and skills preferred; ability to learn new software and new software applications quickly.
• Experience with Pickleball Den software is preferred.
• Knowledge and passion for the game of pickleball and the ability to share the sport with others.
• IPTPA (International Pickleball Teaching Professional Association) Level I Certificate or PPR (Professional Pickleball Registry) Coach preferred.
• Excellent verbal communication skills are preferred.
• Cash handling experience preferred.
• Enjoy working with and helping people with a friendly and positive demeanor.
Benefits:

• Making a difference in a person's life every day
• Fun, fast-paced work environment
• Working for a diverse and inclusive community-based non-profit
• This position qualifies for a free Family YMCA GBW membership
• Obtain and maintain all additional new hire certifications and trainings within 90 days of hire. A minimum of 20 hours per week is required to qualify for a free YMCA Pickleball Center at Downingtown membership
• Tuition reimbursement
• Referral bonuses

EQUAL OPPORTUNITY - The YMCA of the Greater Brandywine considers candidates for all positions on the basis of qualifications and without regard to race, color, religion, gender, gender identity, gender expression, national origin, genetic information, age, physical or mental disability, sexual orientation, marital status, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable federal, state & local laws.
Other details

• Pay Type Hourly

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