Physical Therapy Assistant

Physical Therapy Assistant

POSITION PURPOSE

Administers therapeutic procedures utilized in Physical Medicine and Rehabilitation, as directed by the physical therapist. Identifies patients in need of re-assessment or intervention by the physical therapist and routinely collaborates with the physical therapist regarding the plan of care.

POSITION QUALIFICATIONS

Education:

Physical Therapy Assistant Associate’s Degree from an accredited school

Experience:

New graduates accepted

Licenses/Certificates:

Board Certified / Eligible

Working Conditions:

Indoors, air-conditioned

VISUAL AND HEARING REQUIREMENTS

• Must be able to see with corrective eye wear
• Must be able to hear clearly with assistance
• Other May be exposed to infectious and contagious diseases.
• May be in contact with patients under a wide variety of circumstances.
• Able to handle emergency or crisis situations.
• May be occasionally subject to irregular hours.
• May be required to wear protective equipment as necessary.

Standards for Customer Service

1. Lacks awareness of customer needs and issues in a healthcare setting. Fails to introduce self to the customer; does not routinely make eye contact &/or smile. Seldom makes attempts to resolve customer problems and complaints, even when directly involved. Is often rude and discourteous.
2. Smiles, makes eye contact and introduces self; Aware of customers and their needs; attempts to meet those needs in a helpful, timely manner. Committed to resolving complaints, addressing problems, and “recovering” customers. Relates well to both internal and external customers.
3. Always makes eye contact & smiles. Always introduces him/herself. Understands customers and consistently anticipates and meets their needs; addresses customer issues whether or not they occurred in his/her department; Treats all customers with courtesy and respect.

CUSTOMER SERVICE

1. Treats customers as the most important part of job.
2. Listens to customer without interruption or getting defensive.
3. Takes actions to appropriately and successfully address customer issues; effectively communicates with customers.
4. Demonstrates respect for diverse cultures of all patients, families and co-workers.
5. Honors the CHS Customer Service Standards and the Employee Commitment Contract.

Standards for Safety

1. Follows safety guidelines in safety manual.
2. Knows RACE procedures, location of closest fire extinguisher.
3. Reports potential safety issues to management.
4. Attends all required safety education programs.
5. Provides complete and accurate response to safety questions.

Standards of Employment

1. Attire is professional, neat, clean and appropriate for work performed and wears proper identification while on duty.
2. Maintains confidentiality of hospital and patient information at all times.
3. Employee has completed the required Annual Mandatory Education within the past twelve (12) months.
4. Consistently follows attendance policy

Standards of Quality Improvement/Innovation

1. Identifies and challenges work processes.
2. Works toward continuous improvement based on customer needs.
3. Contributes new ideas, makes helpful suggestions for change.
4. Works effectively as a part of the team, participates and supports group efforts

Department/Job Specific Competencies

1. Handwashing
2. Equipment Safety
3. Balance Assessment