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Form of workSPEAR Physical Therapy is a 5-location practice serving the greater New York City area.
SPEAR's mission statement, "Getting NYC back to life" is accomplished by pairing clinical excellence with a 5-star customer service experience. SPEAR employs a team of highly trained DPTs whose concentrations in varying PT disciplines give patients access to the latest evidence-based treatments and techniques. SPEAR aims to empower its entire staff to take ownership of their role in the rehabilitation process. SPEAR also fosters a customer service culture through orientation and continued staff coaching. The results are healthy and informed patients who remain active and injury-free.
SPEAR'S Physical Therapy Techs are responsible for assisting our Physical Therapists in providing industry-leading clinical care with a 5-star customer service experience. They are guided clinically by our Physical Therapist teams and work administratively with the care coordination teams of their location.
TYPE OF EMPLOYMENT
Full Time and Part Time positions available When applying, please specify the type of employment you are seeking.
Organization Structure and Interfaces
Reports to: Physical Therapist, Clinical Director
Success Factors
Arrive to work 10 min early and ensure clinic is patient ready by start time.
Provide a clean and organized environment for patients, including laundry, and supply of linens. Keeping survey question re: cleanliness of clinic, >95%: An integral part of 5-star, anticipatory care is doing what it takes to be prepared for the day. Getting the clinic patient-ready requires a thorough inventory of the supplies and equipment required for the day's treatments, as well as a functional knowledge of the day's schedule. Being prepared isn't simply part of the job, it IS your job.
Demonstrate empathy and compassion when communicating with patients. Survey question re: friendliness of staff >95%: Actions express priorities, and our patients can feel that their well-being and their experience is the most important thing to all of our team members. From the top down, getting our patients better and back to life is our top priority. Your first impression and discharge survey scores reflect the satisfaction your patients have with their exSPEARience!
Introduce self and/or greet every patient that enters the treatment area by name: You greet every patient (and teammate!) who walks in and out of the office with a smile and you treat everyone in our practice with SPEARIT.
If there is any patient in the gym, the tech must be present: Actively listening to and proactively guiding our patients through their exercises are vital components of your role as a PT Tech. Being a proactive and mindful PT Tech requires vigilance and anticipation as well as being present to answer any of our patients' inquiries.
Strong communication skills are a must!
Athletic experience a plus.
Position involves working closely with clients/patients as well as some front desk administrative duties.
All your information will be kept confidential according to EEO guidelines.
