Phone Room Representative

JOB SUMMARY:

Answers incoming calls, schedules patient appointments, screens and routes calls to appropriate staff member or department. Enters patient information and verifies insurance.

EDUCATION/EXPERIENCE:

High school diploma or GED equivalent with one year experience in a medical office preferred. Knowledge of medical terminology preferred.

ESSENTIAL FUNCTIONS:

1. Answers incoming calls, records messages for providers and staff, and responds to tasks in a prompt and timely manner.

2. Schedules appointments and/or revise patient schedules for cancellations, screens calls, provides information, and enters current patient information including insurance information in the computer.

3. Follows office protocols as directed.

4. Serves as a role model for customer service and supports the staff in this process.

5. Sends tasks to clinical staff members and providers with patient questions and concerns.

6. Scans patient documents into electronic medical records system and docuware.

7. Maintains a professional appearance.

8. Maintains work area in neat and orderly manner.

9. May fill-in for other support staff when necessary.

SKILLS/QUALIFICATIONS:

Knowledge of computer systems and applications Knowledge of English grammar, spelling and punctuation Knowledge of organizational policies, procedures and protocols Knowledge of common safety hazards and universal precautions to establish a safe work environment

WORK ENVIRONMENT:

Clean, well-lit, comfortable, office environment Moderate noise level