Phone Operator

Job Title: Phone Operator

Job Description: Southwest University is seeking a proactive and engaging Phone Operator to join our admissions team as an outbound caller focused on scheduling meetings with potential students. In this role, your primary responsibility will be to connect with individuals who have expressed interest in enrolling at our university and schedule appointments for them to meet with our admissions advisors. Your excellent communication skills, persuasive abilities, and efficient coordination will contribute to the successful conversion of prospects into engaged applicants.

Responsibilities:

• Initiate outbound calls to potential students who have shown interest in Southwest University, aiming to schedule appointments for them to meet with admissions advisors.
• Engage in friendly and professional conversations with prospective students, quickly establishing rapport and emphasizing the benefits and opportunities offered by Southwest University.
• Effectively communicate the importance of meeting with an admissions advisor to explore educational options, discuss program details, and receive personalized guidance.
• Utilize strong persuasion and negotiation skills to overcome objections and secure appointments with potential students.
• Coordinate and schedule appointments, ensuring that time slots are available and align with both the prospective student's schedule and the availability of admissions advisors.
• Accurately record appointment details, including date, time, and any specific requirements or notes, in the appropriate systems or databases.
• Provide necessary information and instructions to prospective students regarding the appointment, such as location, contact person, and any preparation needed.
• Collaborate closely with the admissions team to stay informed about program offerings, admission requirements, and any updates or changes in the enrollment process.
• Maintain a high level of professionalism and adhere to all relevant regulations, policies, and ethical guidelines governing student recruitment and enrollment.
• Participate in training sessions and ongoing professional development activities to enhance communication skills, appointment-setting techniques, and knowledge of educational programs.

Qualifications:

• High school diploma or equivalent. A Associates degree is preferred.
• Proven experience in customer service, sales, telemarketing, or a related field.
• Excellent verbal communication skills, with the ability to engage and build rapport with prospective students over the phone.
• Strong persuasion and negotiation abilities, with a focus on scheduling appointments and securing commitments.
• Outstanding organizational and time management skills, with the ability to efficiently coordinate schedules and prioritize tasks.
• Proficiency in using customer relationship management (CRM) software or similar systems to schedule appointments and maintain accurate records.
• Knowledge of higher education terminology, admission processes, and general program information is desirable.
• Positive and professional demeanor, with a genuine interest in helping students explore educational opportunities.
• Ability to work effectively both independently and as part of a team, collaborating with colleagues to achieve appointment-setting goals.
• Flexibility to work during evenings and weekends, as necessary, to accommodate potential students' schedules.

Joining Southwest University as a Phone Operator for outbound appointment scheduling calls provides an exciting opportunity to contribute to the growth and success of our university while assisting prospective students in taking the next steps toward their educational goals. If you possess strong communication skills, persuasive abilities, and efficient coordination, we encourage you to apply for this position.

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Employee assistance program
• Health insurance
• Paid time off

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 3 years (Required)

Language:

• Spanish (Required)

Work Location: In person